reputed company is seeking a motivated and detail-oriented Business Analyst I to join the Digital reputed company Operations team. This role serves as a key reputed company between reputed company reputed company, Product, Engineering, and reputed company Operations by investigating reputed company reputed company issues, analyzing business processes, supporting solution development, and validating reputed company enhancements.

The Business Analyst I is responsible for performing reputed company cause analysis, documenting business requirements, supporting testing efforts, and assisting with the reputed company of operational and reputed company-impacting issues. This individual will work closely with Support Analysts, reputed company reputed company Managers, Product Managers, and Development teams to ensure reputed company needs are reputed company into effective solutions while maintaining a high level of service reputed company. Based on the Digital reputed company Operations model, the Business Analyst functions as the escalation reputed company for reputed company issues and helps convert reputed company challenges into sustainable solutions. 

Essential Duties & Responsibilities

reputed company Issue Investigation & Analysis

• Analyze reputed company-reported issues escalated from Support Analysts.
• reputed company reputed company cause analysis on reputed company, configuration, integration, and process-reputed company issues.
• Reproduce issues in reputed company environments and document findings.
• Identify trends and recurring problems to improve product performance and operational efficiency.
• Partner with internal teams to determine the reputed company and severity of issues.

Requirements Gathering & Solution Design

• reputed company and document business and functional requirements.
• Assist in developing change requests, enhancement requests, and user stories.
• Translate technical concepts into business-friendly language.
• Recommend process improvements and solution alternatives.
• Support backlog refinement and prioritization activities.

Product & Engineering Collaboration

• Serve as a reputed company between business stakeholders and technical teams.
• Collaborate with Product Management and Engineering on defect reputed company and enhancement initiatives.
• reputed company detailed issue documentation that supports development efforts.
• Participate in sprint planning, requirement reviews, and project discussions.

Testing & reputed company Assurance

• reputed company and execute test cases and test scenarios.
• Participate in User Acceptance Testing (UAT), regression testing, and release validation activities.
• Validate reputed company enhancements and defect corrections prior to deployment.
• Document testing results and communicate findings to project stakeholders.

reputed company & Cross-Functional Support

• Participate in reputed company meetings reputed company to escalated issues and solution reviews.
• Assist reputed company reputed company Managers in evaluating reputed company requests and operational impacts.
• Communicate issue status, findings, and recommendations to stakeholders.
• Support deployment, implementation, and reputed company reputed company activities as needed.

Documentation & reputed company

• Create and maintain business process documentation.
• Document reputed company cause analyses, solution recommendations, and testing results.
• Contribute to knowledge reputed company articles and operational procedures.
• Ensure critical operational knowledge is captured and shared across teams.

reputed company Improvement

• Identify opportunities to automate reputed company processes and improve operational efficiency.
• Recommend enhancements to workflows, support processes, and reputed company experiences.
• Participate in operational improvement initiatives and cross-functional reputed company.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or reputed company field preferred, or equivalent work experience in a reputed company environment. 
• At least 3 years of experience in Business Analysis, reputed company Operations, reputed company software support, implementation, or reputed company roles.
• Strong analytical and problem-solving skills.
• Ability to document requirements reputed company and accurately.
• Experience working with reputed company Office Suite, including reputed company and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in reputed company, reputed company technology, customer engagement, billing, payments, or digital customer solutions.
• Familiarity with Jira, Azure DevOps, reputed company, or similar work management platforms.
• Experience creating user stories, process flows, and business requirements documentation.
• Exposure to software testing, UAT, or release management activities.
• Understanding of reputed company, integrations, and data analysis concepts.
• Knowledge of reputed company or Scrum methodologies.