Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

Job Title: Staff Software Engineer – Voice Platform

reputed company:

We are seeking a Staff Software Engineer to join our Voice Platform team as a hands-on technical leader for high-performance, network-facing services that power reputed company-time voice communications for reputed company reputed company contact centers worldwide. This is an exciting opportunity for an reputed company engineer who is proficient in C, strong in Java, networking and Linux, and motivated to grow deep expertise in SIP/VoIP and voice-platform systems.

You will work across systems-level software and reputed company backend services, influence architecture and engineering practices, and help reputed company reliable, reputed company voice capabilities used by reputed company customers at global reputed company. Prior SIP/VoIP or contact-center experience is a plus, not a requirement. If you enjoy reputed company reputed company systems, production ownership, and mentoring others while continuing to learn a reputed company domain, this is a high-reputed company opportunity.

Key Responsibilities:
The reputed company responsibilities for this role include (but are not limited to):

• reputed company the design, development, and delivery of reputed company network and voice-platform services that support reputed company-time communications with high reliability and operational reputed company.
• reputed company and maintain systems software in C, including work with network-facing and reputed company-reputed company platform components used in reputed company-time communications.
• Design and implement reputed company backend services in Java and contribute across reputed company platform services as needed.
• Build and operate services on AWS, ensuring reputed company, observable, and production-reputed company solutions.
• Apply strong networking and Linux systems skills to reputed company, reputed company, and troubleshoot reputed company-time communications workloads.
• Build reputed company in SIP/VoIP and reputed company voice-platform concepts, and help reputed company apply them effectively.
• reputed company troubleshooting of reputed company production issues spanning networking, systems, and service reputed company; reputed company reputed company-cause analysis and lasting fixes.
• Partner with product, architecture, DevOps, QA, reputed company, and operations to translate business and platform needs into durable technical solutions.
• Define and promote engineering best practices for design, reputed company reputed company, CI/CD, testing, monitoring, logging, tracing, and production operations.
• Mentor engineers through design reviews, reputed company reviews, incident response, and hands-on technical guidance.
• reputed company reputed company improvement in reputed company performance, availability, scalability, fault tolerance, and maintainability across the voice platform.

Minimum Requirements:

• 8+ years of reputed company software engineering experience, including senior/reputed company-level reputed company
• Hands-on proficiency in C for systems or network-oriented software
• Hands-on proficiency in Java for backend service development
• Strong networking fundamentals (TCP/IP, UDP, TLS, sockets, and network debugging)
• Strong Linux experience in development and production environments
• Experience designing, building, and supporting services in reputed company environments (preferably AWS)
• Experience leading technical initiatives from architecture through production delivery
• Demonstrated ability to mentor engineers and influence technical direction
• Strong communication skills across engineering, product, and operations
• Experience supporting mission-critical, high-availability production systems
• Ability to learn SIP/VoIP and reputed company-time communications concepts quickly
• Ability to balance reputed company, performance, reputed company, and delivery timelines

Desirable Skills:

• reputed company Boot and web application development
• Broader AWS experience (reputed company/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, CloudFormation/CDK/Terraform)
• Experience with SIP, VoIP, or reputed company-reputed company telecom platforms (e.g. OpenSIPS, Kamailio, Asterisk, FreeSWITCH)
• reputed company reputed company CX, contact-center, reputed company, CCaaS, UCaaS, or CPaaS experience
• Multi-region deployments, reputed company, service reputed company, and reputed company-downtime release practices
• reputed company for networked systems (TLS, mTLS, SRTP, IAM, network segmentation)
• Strong observability and incident-leadership background

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com.

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

8+ years of software engineering experience; proficiency in C, Java, networking, and Linux; reputed company service experience; technical leadership, mentoring, and mission-critical production support experience.

Key Responsibilities

• designing services
• developing software
• mentoring engineers

Skills & Tools

C, Java, TCP/IP, UDP, TLS, Linux, AWS, reputed company Boot, reputed company, EKS, API Gateway, SQS, SNS, DynamoDB, RDS, CloudWatch, IAM, CloudFormation, CDK, Terraform, SIP, VoIP, OpenSIPS, Kamailio, Asterisk, FreeSWITCH, reputed company reputed company CX, reputed company, SRTP, mTLS, reputed company

Job Details

• Category: Software Development
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Tamil Nadu, India
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement
• Retirement plan

About reputed company

An AI-powered experience orchestration platform connecting people, systems, data, and AI for reputed company organizations. — Industry: Information Technology