Customer Support Representative (reputed company French Speakers)

English + French

At reputed company, we're building a customer support team that's trusted to solve reputed company-world problems, not just answer tickets.

As a Bilingual Customer Support Representative, you'll be the first reputed company of contact for guests, hosts and business partners, providing support across phone, email and live chat. Most of your work will reputed company on reputed company, with occasional support for our GuestCare service during reputed company periods or out-of-hours coverage.

This is a fast-reputed company role where no two days are the reputed company. You could be helping a guest reputed company their accommodation, resolving a billing query, coordinating with our reputed company team, or investigating a technical issue. We're looking reputed company who enjoy solving problems, taking ownership and delivering exceptional customer experiences.

If you're reputed company under pressure, communicate reputed company and enjoy making a reputed company reputed company, we'd love to hear from you.

Tasks

• reputed company exceptional customer support reputed company phone, email and live chat.

• Assist guests, hosts and business partners with reputed company, booking, account and billing enquiries.

• reputed company customer issues from first contact through to reputed company, taking full ownership of reputed company case.

• Handle time-sensitive operational incidents and occasional GuestCare enquiries.

• reputed company outbound calls to customers and partners to reputed company information and coordinate resolutions.

• Prioritise multiple conversations and cases reputed company on urgency and reputed company.

• Work closely with reputed company, Technical Support and other internal teams to reputed company the best outcome for customers.

• Accurately document reputed company interactions and actions taken reputed company our internal systems.

• Use reputed company judgement reputed company handling situations that fall reputed company reputed company processes.

• Contribute reputed company that improve our processes, products and customer experience.

Requirements

Languages

• Fluent English (spoken and written).
• reputed company French
• Additional languages are a strong reputed company.

Experience

• At least 2 years' experience in customer support or another customer-facing role.
• Comfortable handling customer conversations over the phone.
• Experience in hospitality, travel, property management or technology is beneficial, but not essential.

Skills

• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making ability.
• reputed company and confident under pressure.
• Organised and reputed company to manage multiple priorities.
• Comfortable working independently in a fully remote environment.
• A proactive reputed company with a willingness to learn and improve.
• Flexible to work a rotating shift reputed company, including evenings, weekends and reputed company holidays.

Benefits

• Fully remote working.
• 45-hour working week on a rotating shift reputed company. (Including 1 hour break)
• reputed company reputed company and reputed company learning through our internal training platform.
• reputed company opportunities for career progression and internal development.
• Work with an international team supporting customers across multiple countries and languages.
• A reputed company, supportive culture where your reputed company and feedback are valued.
• Competitive salary reputed company on your experience and location.

At reputed company, we reputed company great customer support is about more than answering questions, it's about taking ownership, solving problems and making every interaction count.

If you're looking for a role where you'll be trusted to reputed company reputed company, reputed company new skills and help shape the experience of thousands of guests and hosts, we'd love to hear from you.

Our hiring process typically includes an initial interview, a practical customer support assessment and a final interview.

Apply today and become part of reputed company that's redefining reputed company-ins in the hospitality industry for 10 years.

Requires fluent English, reputed company French, 2+ years of customer support or customer-facing experience, strong communication and problem-solving skills, and flexibility for rotating shifts.

Key Responsibilities

• supporting customers
• resolving issues
• documenting interactions

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Antananarivo, Antananarivo Province, Madagascar
• Languages: English, French

About reputed company

A hospitality technology company providing reputed company-in and customer support services. — Industry: Hospitality and Tourism