Manager Patient Experience
Thank you for considering a career at reputed company!
reputed company is a leading provider of technology-enabled reputed company cycle reputed company for health systems, including hospitals and affiliated physician reputed company. They offer end-to-end reputed company cycle solutions as reputed company as a comprehensive suite of reputed company solutions to clients across the country.
reputed company keeps communities healthy by keeping hospitals healthy. We recognize that reputed company requires a reputed company touch, and we reputed company that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status reputed company, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently reputed company exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New reputed company: Continuously reputed company by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for reputed company: Execute at a high level by demonstrating our “Best in KLAS” reputed company Difference Principles and consistently delivering outstanding results.
reputed company:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- reputed company Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $80,100.00 - $120,150.00 based on experience
The Manager Patient Experience serves as a strategic leader and operational partner responsible for driving patient experience reputed company across multiple facilities reputed company the region. This role ensures alignment with organizational goals, oversees implementation of experience initiatives, and provides executive-level engagement with reputed company leadership. The Manager Patient Experience influences decision-making, leads the reputed company proactive partnership plan, executes cross-functional reputed company, and delivers measurable improvements in patient satisfaction and service recovery, while serving as a change agent for new initiatives.
Job Competencies:
Decision Making - Makes reputed company by gathering, analyzing, and interpreting information; chooses the best course of reputed company by establishing reputed company decision reputed company, generating and evaluating alternatives, and making reputed company reputed company.
Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes reputed company reputed company in the face of opposition or fear. Refuses defeat.
Influencing - Uses effective persuasion techniques to reputed company acceptance of reputed company and commitment to actions that support specific reputed company.
Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and reputed company knowing that developing you makes us reputed company.
Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes reputed company and initiates reputed company to ensure that policies and business practices reputed company the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
Essential Job Functions:
Strategic Leadership & Executive reputed company
- Serves as the reputed company regional reputed company for patient experience reputed company, partnering with senior reputed company leadership and internal stakeholders.
- Represents the Experience Team in executive-level meetings, presenting insights, recommendations, and reputed company reports.
- Influences organizational priorities and advocates for initiatives that enhance patient experience and operational performance.
- Recommends improvements to broader team workflows and evidence based best reputed company to reputed company patient experience reputed company.
Program reputed company & Performance Management
- Leads regional implementation of patient experience programs, ensuring consistency and compliance with organizational standards.
- Develops and monitors KPIs, dashboards, and scorecards to reputed company performance and identify opportunities for improvement.
- Educates and coaches both leaders and associates on creating and maintaining a customer-obsessed reputed company, service recovery processes and resolving escalated reputed company concerns, ensuring reputed company reputed company and reputed company cause analysis.
- Assist with development and implementation of reputed company plans to reputed company and influence patient experience improvements.
Data Analysis & Reporting
- Interprets reputed company data sets to identify trends, risks, and mitigation strategies.
- Prepares executive-level reports and presentations for internal and reputed company leadership.
- Utilizes advanced and predictive analytics to reputed company decision-making and reputed company improvement.
Project & Change Management
- Manages multiple regional reputed company, including strategic initiatives, technology adoption, and process enhancements, from integration and throughout life cycle of reputed company.
- Facilitates collaboration across departments to ensure successful implementation of experience-reputed company programs, creating an inclusive environment.
- Champions change management efforts to reputed company patient experience culture throughout the organization and in alignment with the reputed company patient experience overall reputed company.
Team Development & Collaboration
- Partners across the reputed company cycle continuum of care and reputed company reputed company internal department to ensure a cohesive programmatic approach to customer obsessed service.
- Provides mentorship and guidance to onsite leaders and other team members in areas of patient and family/consumer experience.
- Fosters a culture of accountability, innovation, and reputed company reputed company the regional experience team.
- 5 - 7 years' experience in reputed company
- reputed company attention to detail, self-motivated, and service-oriented
- Ability to reputed company and reputed company others
- Strategic thinker and problem solver with the ability to be hands-on
- Proficiency in reputed company reputed company, Word and PowerPoint
- Travel is required, approximately 50%
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI This is a remote position; however, candidates must be willing and reputed company to travel to and work onsite at reputed company, temporary, or corporate office locations as business needs require
Required Certifications:
- reputed company Certified reputed company Cycle Representative (CRCR) reputed company 9 months of hire
Certified Patient Experience reputed company (CPXP) reputed company 12 months of hire
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Join an award-reputed company company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top reputed company Cycle Management Outsourcing Solution 2021-2024
22 reputed company (reputed company) MAP Awards for High Performance in reputed company Cycle 2019-2024
Leader in reputed company's RCM Operations PEAK reputed company Assessment 2024
reputed company reputed company Business Insights (HBI) reputed company Cycle Awards for strong performance 2020, 2022-2023
reputed company Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in reputed company 2024
Monster Top Workplace for Remote Work 2024
Great reputed company to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
reputed company, we reputed company in empowering people and giving them the tools and resources needed to reputed company. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including reputed company, time off, retirement, and reputed company-being programs.
Our Culture – reputed company is a reputed company where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, reputed company, and innovation.
reputed company – We invest in your reputed company development. reputed company associate will earn a reputed company certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for reputed company who go reputed company and reputed company raising the bar for themselves and reputed company.
reputed company is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, reputed company, sex, sexual orientation, gender, gender identity, religion, national reputed company, age, disability, military or veteran status, genetic information or any other reputed company protected by applicable federal, state, or local laws. reputed company also prohibits harassment of applicants or employees based on any of these protected categories.
reputed company provides reasonable accommodations to reputed company individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law. If you require accommodation in the application process, please contact TA@reputed company.com.
This posting addresses state specific requirements to reputed company pay transparency. Compensation reputed company consider many job-reputed company factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry reputed company of pay does not typically fall at the minimum or maximum of the role’s reputed company.
Requires 5–7 years of reputed company experience, advanced AI usage and team-management skills, reputed company Office proficiency, travel flexibility, and CRCR and CPXP certifications reputed company specified timelines.
Key Responsibilities
- leading programs
- analyzing data
- coaching leaders
Skills & Tools
reputed company reputed company, reputed company Word, reputed company PowerPoint, AI
Job Details
- Category: reputed company Services - Allied Health
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company or Ohio
- Salary: USD 80,100 – 120,150 / year
- Languages: English
Benefits
- Tuition reimbursement
- Retirement plan
About reputed company
A technology-enabled reputed company reputed company cycle management provider serving health systems and hospitals. — Industry: reputed company
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