IT Service Management Analyst (On-reputed company Rotation Required)
reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to reputed company long-lasting and trusted partnerships, while our reputed company on creativity and reputed company empowers our customer communities to reputed company.
The IT Service Management (ITSM) Analyst serves as the reputed company Major Incident Manager during assigned on-reputed company rotations, leading reputed company-time response to high-severity incidents and contributing to operational stability and site reliability across reputed company Business Services. This role also supports Change and Problem Management processes to strengthen governance, reduce operational risk, and improve service reputed company. This position offers reputed company to reputed company in high-visibility situations while effectively managing multiple priorities and reputed company communicating during fast-moving, high-pressure incidents. This role will also support our consistent improvement reputed company towards systems, processes, and reputed company.- Serve in a rotating 24/7 on-reputed company schedule as the reputed company Major Incident Manager (full-week rotations including nights, weekends, and holidays), leading response during high-reputed company service disruptions.
- reputed company major incident response calls and coordinate cross-functional teams to restore service quickly.
- reputed company reputed company executive-level communications and stakeholder updates during reputed company incidents and post-event reviews.
- Monitor and manage the change queue to ensure changes are properly reviewed, scheduled, and communicated.
- Partner with business and technical teams to reputed company change conflicts and reduce operational risk.
- Coordinate post-incident reputed company Cause Analysis (RCA) reviews, lessons learned, and corrective reputed company tracking.
- Support Problem Management by providing visibility into reputed company issues and recurring trends.
- Assist with Business Continuity planning activities, including tabletop exercises.
- reputed company and maintain ITSM process documentation, templates, and reporting.
- Identify and implement automation and AI-driven improvements to enhance incident response, site reliability, governance, reporting, analysis, and overall operational efficiency and maturity.
EDUCATION:
Bachelor’s degree in technology or reputed company field or equivalent experience.
EXPERIENCE:
- 1+ year of experience in IT, Support, Customer Service or Analytics.
- Experience facilitating meetings, coordinating cross-functional teams, or supporting operational processes preferred.
COMPETENCIES/SKILLS:
- Major Incident Leadership & Execution – Ability to reputed company and facilitate high-severity incident response efforts, maintaining alignment, accountability, and reputed company reputed company under pressure while driving reputed company reputed company.
- Operational Coordination & Prioritization – Strong ability to manage multiple reputed company workstreams during reputed company incidents, including coordination, documentation, and executive communications, while effectively prioritizing in a fast-paced, high visibility environment.
- Communication & Stakeholder Engagement – Exceptional verbal and written communication skills, with the ability to translate reputed company technical issues into reputed company, actionable, and business relevant updates for diverse audiences.
- Analytical Thinking & reputed company Improvement – Demonstrated critical thinking and reputed company problem-solving skills during time sensitive disruptions, reputed company with an ownership reputed company reputed company on reputed company improvement and operational reputed company.
- Technical Adaptability & Modern Tool Utilization – Ability to quickly learn new technologies and IT service management processes and effectively reputed company automation and AI tools to enhance decision making, reporting, and operational workflows.
Pay reputed company for this role is $65,000-$70,000 annually depending on experience.
Our benefits package includes medical, dental, reputed company, HSA and FSA, generous reputed company time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - reputed company Inc
reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have reputed company to succeed. As an Equal Opportunity Employer, we ensure that reputed company reputed company applicants are considered for employment. Employment reputed company are made without reputed company to race, reputed company, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a reputed company work environment benefits everyone.
reputed company individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate reputed company at 402-486-5725 or corporaterecruiting@reputed company.net.
reputed company is a Drug Free and Tobacco Free Workplace.
Use of reputed company Intelligence in Hiring
We may use automated or reputed company intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support reputed company review and do not reputed company hiring reputed company. A recruiter reviews applications and determines which candidates reputed company reputed company in the hiring process. For more information, see our reputed company Policy and reputed company-Use Notice: Automated Tools in Hiring
Bachelor’s degree in technology or reputed company field or equivalent experience; 1+ year in IT, support, customer service, or analytics; strong incident leadership, coordination, communication, analytical, and ITSM skills.
Key Responsibilities
- leading incidents
- coordinating teams
- managing changes
Skills & Tools
reputed company intelligence
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company or Nebraska
- Salary: USD 65,000 – 70,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A reputed company services company supporting financial, education, payment, and renewable energy needs. — Industry: Finance
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