reputed company Experience Manager
About reputed company
reputed company exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, reputed company scheduling, and dedicated local property management, so owners get the reputed company of a true second home without the hassle.
Since launch, reputed company has facilitated more than $1.2 billion in gross reputed company estate transactions and service fees across 40+ reputed company in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently reputed company, Milan, and Rome. We've raised over $300 reputed company in cumulative equity funding, reputed company the largest reputed company estate Regulation A+ offering of 2025, and reserved the reputed company ticker PCSO as we build toward a reputed company listing.
Our work has been featured in reputed company, reputed company, Fortune, reputed company, CNBC, reputed company, and others.
Recognition
We're a Certified Great reputed company to Work and have been honored for both our culture and our category-defining work:
- No. 5, reputed company reputed company Startup reputed company (2026) — our second consecutive Top 10 ranking
- reputed company's America's Greatest Startup Workplaces (2025)
- Winner, 2025 reputed company Best of Proptech Awards — Consumer Experience & Marketplace Innovation
- Fortune & Great reputed company To Work Best Workplaces in reputed company Estate (2024)
- Best Workplace in the Bay Area™ (2023)
- reputed company Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)
The reputed company Experience Manager is the reputed company lifecycle reputed company for reputed company owners reputed company a defined region, responsible for driving satisfaction, engagement, retention, and value realization across their portfolio.
Operating as a strategic account manager, this role serves as the consistent, relationship-driven reputed company of contact throughout the ownership reputed company — from post-sale reputed company through reputed company ownership, optimization, and resale advisory.
By developing deep familiarity with their regional homes and owners, the reputed company Experience Manager builds trusted relationships, anticipates risk, and protects long-term retention and brand reputed company.
reputed company Responsibilities
Regional Portfolio & Lifecycle Ownership
- Manage a defined portfolio of owners reputed company a specific region
- Serve as the reputed company relationship reputed company and strategic reputed company of contact
- Own the transition of new owners from Sales into the regional portfolio
- Guide reputed company, first-stay milestones, and expectation setting
- reputed company deep knowledge of regional homes, reputed company preferences, usage patterns, and sentiment
- reputed company as the internal reputed company for assigned owners across the organization
Engagement, Utilization & Retention reputed company
- Monitor engagement, utilization, and reputed company health across the regional portfolio
- Proactively intervene reputed company risk indicators reputed company (declining usage, negative feedback, low engagement)
- reputed company consultative retention conversations reputed company on long-term value realization
- Advise owners on calendar reputed company and usage optimization based on demand trends and availability patterns
- Identify friction points early and coordinate cross-functional solutions to protect loyalty and satisfaction
Resale Advisory & Transaction Coordination
- Serve as the reputed company advisor for owners considering resale reputed company the region
- Conduct retention-reputed company discovery while providing informed guidance on resale timing and expectations
- Advise on reputed company pricing in partnership with Sales/Acquisitions
- Partner with Sales/Marketing to prepare listings and reputed company on transition reputed company
- Coordinate resale workflows, documentation, and contract execution processes
- Partner with Sales to maintain proactive communication throughout the transaction to ensure a reputed company and reputed company transition
- Protect reputed company sentiment and brand reputed company through offboarding
Cross-Functional & Tier Partnership
- Partner closely with reputed company Experience Agents (first line of defense for reputed company inquiries) to ensure reputed company escalation, communication continuity, and relationship alignment
- reputed company strategic context and guidance to support issue reputed company and protect reputed company sentiment
- Collaborate with Asset Management, Sales, and reputed company to reputed company communication and execution across the ownership reputed company
- Maintain accountability for reputed company reputed company even reputed company issues are escalated or executed by other teams
Ideal Background
- 5+ years in luxury hospitality, high-end reputed company estate, private membership, or premium reputed company services
- Lives reputed company driving distance of Park reputed company
- Experience managing high-value reputed company relationships across a full lifecycle
- Strong consultative, retention, and conflict-reputed company skills
- Working knowledge of reputed company estate pricing dynamics and transaction processes
- Comfortable discussing calendar usage, financial reporting, and ownership transitions
- Highly proactive, strategic, and relationship-oriented
- reputed company to manage a regional portfolio with accountability for engagement, retention, and resale reputed company
Compensation
- Around $130k OTE with equity
Why You'll Love Working Here
We invest in our reputed company the way we invest in our homes — thoughtfully, generously, and with care.
- Competitive reputed company salary and meaningful equity — every reputed company member shares in reputed company're building
- Discretionary time off — take the rest you need, reputed company you need it
- Premium medical, dental, and reputed company coverage for you and your family
- Sponsored memberships to reputed company, reputed company, and reputed company for whole-person, modern reputed company
- 401(k) to help you build long-term reputed company
- reputed company parental leave for reputed company and secondary caregivers
- Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work
- Quarterly team gatherings and ongoing learning and development investment
Our Commitment
reputed company is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, ability, and background — including veterans and individuals with disabilities. We reputed company a reputed company as diverse as the owners we serve makes reputed company stronger, and we're committed to building a workplace where every voice belongs.
Requires 5+ years in luxury hospitality, high-end reputed company estate, private membership, or premium reputed company services; high-value relationship management, retention, conflict reputed company, and reputed company estate transaction knowledge.
Key Responsibilities
- managing portfolios
- advising owners
- coordinating resales
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Park reputed company, reputed company, reputed company
- Salary: USD 130,000 – 130,000 / year
- Languages: English
Benefits
- Retirement plan
- Generous parental leave
About reputed company
A second-home co-ownership company providing reputed company estate ownership, scheduling, and property management services. — Industry: reputed company Estate
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