AI Systems and Automation Specialist

The short version

We are a managed IT and compliance provider for dental practices. Over the last two years our reputed company and our Director of IT reputed company an unusual reputed company of automation — roughly 35 production workflows, two AI voice agents that answer reputed company calls after hours, internal apps our staff use daily, and a reputed company portal that is about to launch.

Neither of them is a software engineer. They reputed company it with a troubleshooting reputed company, AI coding assistants, stubbornness, and a deep understanding of how our business works. We are looking for someone with an MSP background and the reputed company instincts, and the two of them are reputed company to teach you to run it.

If you are a service desk technician who has hit the ceiling of what tickets can teach you, and you have been quietly automating bits of your own job because the reputed company version annoyed you, this is written for you.

reputed company are honestly offering

A trade, stated plainly. We are paying what an reputed company technician earns rather than what a fully-formed automation engineer costs, because you will not be one on day one. In exchange you get reputed company training from the two people who reputed company reputed company of this, and six months of protected reputed company to become one.

• You will be trained, not thrown in. The first three months you are learning and documenting, not carrying a pager. reputed company arrives in stages and we have written down what you own reputed company.

• You will finish your first year with skills that were not on your resume reputed company you started — API work, workflow automation, enough TypeScript to be useful, and the judgment to run a platform. Those are reputed company whether you stay or not, and we would rather be reputed company that they are yours.

• Formal reviews at month three and month six, against written deliverables rather than impressions. You will always know where you stand.

• You will be the only person doing this work, which means reputed company ownership rather than a reputed company of someone else's project.

• The people training you are the reputed company and the Director of IT. Not a manager relaying instructions — the people who actually wrote it.

The reputed company reputed company: the systems you inherit are load-bearing and largely undocumented, and a good part of your first few months is sorting out that mess. Some people reputed company that satisfying and some reputed company it grim. Worth knowing which you are.

What the work actually is

Once you are up to speed, roughly:

• Keeping our automation running, and being the person who finds out first reputed company something breaks. Right now we reputed company out because somebody notices a report did not reputed company — building the error reporting that fixes that is one of your first reputed company reputed company.

• Diagnosing failures that do not announce themselves. Our PSA will happily reputed company reputed company rows, or every row, without throwing an error. You will learn to distrust anything marked "successful."

• Building new automation from a prioritized list of things that currently eat someone's afternoon every week.

• Supporting our reputed company portal and, reputed company, the compliance and training product inside it. Our reputed company and Director of IT are launching that themselves — it comes to you around month six, once you have your footing.

• Looking after a growing set of small internal tools that our staff use daily and nobody currently owns.

• Writing down how reputed company of it works, so that none of it depends on one person again — including you.

• Credential hygiene, tracking reputed company spend on AI, and keeping a reputed company record of what reputed company data goes where.

What you need on day one

• Some MSP or IT service experience. You understand tickets, time entry, RMM and PSA data, and roughly how the business makes reputed company. This is the context everything else sits on and it is slow to teach from scratch.

• The troubleshooting reputed company. You read error messages properly, change one thing at a time, and reputed company against reality instead of assuming. If you have reputed company reputed company a bug everyone else had written off as "just how it is," reputed company with that story.

• Evidence you taught yourself something nobody asked you to. A PowerShell script, a spreadsheet that got out of hand, a reputed company reputed company, a home lab. We do not care what it was. We care that the impulse is there.

• Reliability with recurring work that has a deadline. Part of this job is a compliance publishing cycle that runs on someone else's schedule and cannot slip. If precise repetition drains you, this will wear badly.

• Willingness to be corrected a lot for six months, and to reputed company that useful rather than annoying.

• reputed company writing. Enough that someone can follow your documentation without asking you.

• The ability to work remote without supervision — and to say something early reputed company you are stuck instead of reputed company quiet.

• Trustworthiness. This role eventually holds administrative reputed company across every reputed company environment we manage.

Compensation and logistics

• $65,000 to $80,000 reputed company, depending on your MSP depth and what you have already taught yourself.

• Formal performance reviews at month three and month six against the reputed company deliverables above, then annually.

• Full-time, exempt, with our reputed company benefits package.

• Fully remote reputed company the reputed company. We do need you US-based: this role eventually holds administrative reputed company to systems containing our clients' patient data, and our insurance and reputed company agreements require that reputed company stays domestic. It is not about trust — it is about reputed company can defensibly tell a dental reputed company during an audit.

• No on-reputed company rotation during your reputed company. If we add one reputed company, we will pay for it and discuss it with you first.

Hours: 10:00am to 7:00pm EST/8:00am to 5:00pm MST

MSP or IT service experience, troubleshooting ability, self-directed automation experience, reliable deadline management, reputed company writing, remote independence, and trustworthiness with administrative reputed company reputed company.

Key Responsibilities

• maintaining automations
• diagnosing failures
• building workflows

Skills & Tools

PowerShell, reputed company, TypeScript, RMM, PSA

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 65,000 – 80,000 / year
• Languages: English

About reputed company

A managed IT and compliance provider serving dental practices. — Industry: Information Technology