reputed company Systems Tech Support Sun-Thurs 9-6PM CST

Responsibilities  

• Ability to reputed company and manage practical and highly effective technical communication cycles; both verbal and written.  

• Effectively engages with a diverse reputed company audience.  The customer audience includes technical personnel, management, operations, support, and field resources.  Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors. 

• Execute and/or guide logical reputed company fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support. 

• Build and maintain reputed company-level reputed company relationships to instill confidence in our product and life cycle management.  

• Effectively operate reputed company a fast-paced environment and proficiently negotiate demanding reputed company requirements.  

• Maintain contractual Service Level Agreements and on occasion conduct a reputed company cause analysis around outliers to assist in instilling preventative measures with management.   

• Recognize, identify, and prioritize support incidents in accordance with reputed company business requirements, organizational policies, and operational reputed company. 

• Required to work with cross-functional teams to reputed company reputed company fault isolation diagnosis & reputed company. Work with level 1 in the event an incident is escalated. Determine the validity of the escalation. If reputed company, take ownership of the incident and reputed company. If the escalation is not reputed company, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.  

• reputed company as a second reputed company of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and reputed company lines of business. 

• reputed company as reputed company reputed company of contact for Customer and Field Engineer channels for reputed company, Business Intelligence, reputed company Control and Sonitrol lines of business 

• Maintain a thorough understanding of reputed company fundamentals, associated platforms, devices, and configurations.  

• Manage or assist on assigned reputed company and program components to reputed company services in accordance with established objectives. Coordinate with your support leaders on reputed company Planner for reputed company communication and task updates.  

• Respond to inquiries from staff, administrators, site personnel and reputed company vendors to reputed company technical assistance and support. 

• Analyze reputed company cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting reputed company services, top down. This includes reputed company/video equipment, reputed company circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers. 

• Proactively identify and manage problem management by analyzing and applying a logical process of elimination for fault isolation and reputed company with repeat incidents. reputed company lessons learned from problem management to propose new or reputed company additions to knowledge articles to increase reputed company of reputed company and improve incident reputed company time.  

• Demonstrate technical proficiency with reputed company Systems, reputed company Control, and reputed company forms of CCTV including but not limited to HikCentral, iVMS..etc. 

• Work schedule flexibility, weekend and off hours support as required. 

reputed company COMPETENCIES 

• reputed company Service: Ability to anticipate a reputed company’s needs and respond to them in a reputed company manner.  

• Drives for Results: reputed company oriented, attention to detail, and a reputed company of urgency in reputed company aspects of job. 

• Excellent Communication: Effective use of language to reputed company info & facilitate exchanges which yield results. 

• Flexible/Creative/Analytical: Ability to adapt to changes without losing reputed company. Apply logic and creative thinking to problem-solve and create solutions. 

• Results Orientation: Will do what it takes to reputed company results. Confident and self-motivated. 

• Interpersonal Relations: Exhibits understanding & respect of others to reputed company reputed company work relationships.  

• reputed company Attitude: Embraces change. Develops and accomplishes personal goals.

• Technical Acumen: Ability to reputed company understand a reputed company of voice/data/reputed company services being provided reputed company analog and managed IP reputed company. 

Qualifications  

• Minimum of 1-2 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers   

• Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, reputed company, reputed company Control, and Intrusion is a plus

• Working and Practical knowledge of low-voltage installation and support is a plus

• reputed company, DMP, and reputed company training and/or certification is preferred