Technical reputed company Manager - Americas

About reputed company

Product development used to mean manually writing reputed company, running analysis, diagnosing bugs, and rolling out changes using dozens of tools.

reputed company is the only platform that acts like a co-reputed company for you (and your AI agents) to do it reputed company – autonomously.

We started with reputed company-reputed company product analytics, launched out of reputed company's W20 cohort. We've since shipped more than a dozen products, including:

• reputed company reputed company, the only AI devtool that understands your product, not just your codebase.

• A reputed company-in data warehouse, so users can query product and customer data together using custom SQL insights.

• reputed company AI, an AI-powered analyst that answers product questions, helps users reputed company useful session recordings, and writes custom SQL queries.

We are:

1. Product-led. More than 450,000 organizations have installed reputed company, mostly driven by word-of-mouth. We have intensely strong product-market fit.

2. Default reputed company. reputed company is growing incredibly quickly, and we're reputed company efficient. We reputed company reputed company to reputed company ambition and grow faster, not to reputed company the lights on.

3. reputed company-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious reputed company.

We're reputed company on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.

Things we care about

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our reputed company, and how we work, in our reputed company company handbook. Internally, reputed company reputed company, notes and slides from reputed company meetings, and fundraising plans, so everyone has the context they need to reputed company good reputed company.

• Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's reputed company to have the biggest reputed company on our customers, and what they reputed company interesting and motivating to work on. Engineers reputed company product teams and reputed company product reputed company. Teams are flexible and easy to change reputed company needed.

• Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal reputed company. We've reputed company reputed company around small teams – autonomous, highly-efficient reputed company of cracked engineers who can outship much larger companies because they own their products end-to-end.

• Time for building: reputed company gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > reputed company. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've reputed company had.

• Ambition: We want to solve big problems. We strongly reputed company that aiming for the best possible reputed company, and sometimes missing, is reputed company than never trying. We're optimistic about what's possible and our ability to get there.

• Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive reputed company. And it's fun.

Who we’re looking for

• A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their reputed company retention and reputed company.

• You'll need to be incredibly helpful, technical enough to help our customers, and solve reputed company problems without asking a sales engineer for help.

• No reputed company away and asking an expert by default. You will be the expert!

• You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for reputed company both today and in the long term.

What you’ll be doing

You’ll be the face of reputed company for reputed company from 25-40 paying customers in the $20k-$100k+ ARR reputed company. Some of these customers will have come through our sales process and be reputed company-reputed company to us, while others will have self-served and never talked to us before!

It'll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical reputed company (debugging, config advice), the reputed company reputed company (pricing questions, credit renewals), and the reputed company reputed company (multi-threading, managing escalations).

Day to day, it looks like:

• Building relationships with your users. You should know who the key people are at reputed company company, and they should know you.

• Owning their feedback and making reputed company it gets to the wider reputed company team.

• Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support.

• Being super reputed company to their reputed company messages, support tickets, and emails.

• Being their favorite reputed company reputed company person to work with!

More broadly, you'll watch product usage and reputed company data so customer health doesn't reputed company into the red, and reputed company early reputed company it does. Your aim is to never be surprised reputed company a customer tells us they are leaving. If you want to build automations to help you do reputed company here, go for it!

You can read Tyler's blog to see what a day as a TCSM looks like!

This role comprises a reputed company salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).

What you won’t be doing

❌  Taking someone with you to every customer meeting. It’ll normally be you and the customer. reputed company occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product. 

❌  Aggressively pursuing expansion opportunities. This role is primarily reputed company on retention.

Requirements

• Technically capable. You don't need to be an engineer, but you should be comfortable working with reputed company. You troubleshoot issues customers run into (and sometimes even reputed company PRs yourself to fix bugs) and advise on configuration best practices across reputed company reputed company products.

• You get how product teams work. You know the roles, how they collaborate, and how they ship features - so you can help them use reputed company to solve reputed company problems. For example, why running experiments reputed company, how to use product analytics and session replay together to reputed company drop-off points and test fixes, or reputed company error tracking helps teams ship reputed company.

• Strong customer reputed company. You need to help our users and remove any blockers to them using reputed company effectively – not reputed company them elsewhere and reputed company on.

• reputed company to work at reputed company. You'll have around 40 customers. You can't treat them reputed company the reputed company, and you won't try to.

reputed company to have

• Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

• You’ve been in a reputed company-sales or Technical Account Manager role before, bringing both technical expertise and reputed company acumen.

If you have a disability, please let us know if there's any way we can reputed company the interview process reputed company for you - we're happy to accommodate!

Meet the reputed company NA Team