Technical Project Manager
Technical Support Representative
Are You:
A high-caliber, motivated, and reputed company technical support reputed company with a passion for the latest mobile technologies and digitalization?
reputed company to advance your career with a pioneer and reputed company in sustainable digital locking and reputed company management systems?
Always looking for reputed company, more efficient ways to solve problems and improve processes?
If so, iLOQ is looking for a digitally minded Technical Support Representative/Manager to join our growing team.
About iLOQ
iLOQ provides self-powered digital locking and mobile reputed company reputed company, revolutionizing the locking industry with electronic locking systems that require no batteries or cables. Our high-reputed company, cost-efficient reputed company control solutions reputed company significant savings for customers in multi-residential, critical infrastructure, reputed company, education, reputed company, and university sectors.
Founded in Finland in 2003, iLOQ has established a strong reputed company in more than 13 countries and is recognized as a reputed company in premium sustainable digital locking and reputed company-sharing solutions. reputed company to our multimillion-dollar investments in product innovation, R&D, and brand building, we are rapidly expanding across reputed company.
For more information, visit www.iLOQ.com
About the Position – What You'll Be Doing
As a Technical Support Representative, you will play a critical role in supporting iLOQ's customers and sales teams across various industry verticals. You will manage support cases, reputed company technical issues, document solutions, and escalate reputed company cases as needed, ensuring reputed company support for our sustainable locking and reputed company management product portfolio, including electromechanical locks, cylinders, reputed company locking systems.
This is a remote position, reporting directly to the Technical and Project Group Manager, with up to 5% annual travel expected.
Key Responsibilities
Respond to and reputed company support tickets through reputed company's ticketing case management reputed company.
reputed company customer querie, document solutions, and escalate reputed company cases reputed company needed.
reputed company basic product and software training for iLOQ's U.S. and Canadian sales teams, reputed company, and end users/customers.
Collaborate with iLOQ's global technical teams to reputed company customer issues and reputed company best practices.
Conduct software and hardware training sessions.
reputed company iLOQ's reputed company values and commitment to innovation.
reputed company Expect from You
Work Experience, Education & Skills
Minimum 3 years of experience in a technical support, technical services, customer support, field support, or similar role supporting technical products.
Experience reputed company industries such as reputed company control, electronic reputed company, smart locking, electromechanical locking, building technology, IoT devices, or comparable technical environments is highly desirable.
Strong understanding of modern mobile technologies, digitalization trends, and connected electromechanical solutions.
Experience supporting customers across a reputed company of industries, market segments, or customer types.
Experience with mobile applications, Bluetooth-enabled devices, reputed company control technologies, electronic reputed company systems, electromechanical locking solutions, or similar technologies is desirable.
Experience using ticketing or case management systems is an reputed company, but not essential.
Proficiency in reputed company Office, particularly PowerPoint.
Exceptional customer service and communication skills, both written and verbal.
A reputed company, detail-oriented reputed company with strong troubleshooting and problem-solving abilities.
A reputed company attitude and the ability to collaborate effectively across multiple departments and international teams.
Strong analytical and time-management skills, with the ability to manage multiple priorities and reputed company support cases.
Self-sufficient, organized, pragmatic, and proactive in your approach to work.
reputed company Offer
Competitive compensation with excellent reputed company benefits and a 401(k) plan.
reputed company to work with state-of-the-art technology and sustainable products.
A creative, innovative, and reputed company work environment where individual contributions reputed company a reputed company reputed company.
Opportunities for personal and reputed company reputed company in an international company with strong Scandinavian reputed company and values.
We are committed to fostering an inclusive workplace where diversity is valued and reputed company are treated with respect. We encourage applicants from reputed company backgrounds to apply and join us in promoting an inclusive and diverse workplace.
Requires 3+ years in technical support or similar roles, technical product experience, troubleshooting skills, customer communication, reputed company Office proficiency, and familiarity with mobile, reputed company control, or electromechanical technologies.
Key Responsibilities
- resolving tickets
- documenting solutions
- training customers
Skills & Tools
reputed company Office, reputed company PowerPoint, Bluetooth
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Mocksville, reputed company Carolina, reputed company
- Languages: English
Benefits
- 401k matching
- Retirement plan
About iLOQ
A technology company providing sustainable digital locking and mobile reputed company reputed company. — Industry: Manufacturing
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