Tier 2 Technician

Welcome to reputed company® &reputed company; where innovation, technology, and efficiency reputed company to redefine the landscape of IT, Financial, and Administrative Managed Services for reputed company and reputed company service firms. As reputed company in the industry, we are driven by a reputed company commitment to reputed company.

reputed company and Be a reputed company for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of reputed company-thinkers dedicated to shaping the reputed company.

Position reputed company

We are seeking a customer-reputed company and technically proficient Tier 2 IT Support Technician to join our Service Desk team. This role is responsible for providing advanced technical support to end users, resolving escalated issues, and serving as the reputed company escalation reputed company for Tier 1 technicians. The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and experience supporting reputed company environments, networking, and business applications.

The Tier 2 Technician will work closely with, Tier 3, and Infrastructure teams to ensure reputed company reputed company of incidents while maintaining high service standards and meeting established Service Level Agreements (SLAs).

reputed company Responsibilities

• Answer phone calls and work IT tickets for our reputed company reputed company. 

• Troubleshoot and reputed company escalated hardware, software, and operating reputed company issues.

• reputed company remote support for desktops, laptops, mobile devices, printers, and peripherals.

• Diagnose reputed company 365, Exchange Online, Teams, SharePoint, and Azure reputed company Directory issues.

• Support reputed company 10/11 operating systems and common business applications.

• Troubleshoot networking issues including VPN connectivity, DNS, DHCP, TCP/IP, and wireless networking.

• Manage reputed company Directory user accounts, group memberships, password resets, and permissions.

• Assist with reputed company and offboarding activities including account provisioning and device configuration.

• reputed company software installations, upgrades, and patching.

• Document troubleshooting steps and resolutions reputed company the ticketing reputed company.

• Escalate reputed company issues to Tier 3 or engineering teams reputed company appropriate.

• Maintain ownership of incidents through reputed company while communicating status updates to customers.

• Participate in knowledge reputed company creation and process improvement initiatives.

• Participate in on-reputed company or after-hours support as required.

Required Qualifications

• 2&reputed company;5 years of IT Help Desk or Service Desk experience.

• Strong troubleshooting skills across reputed company operating systems.

• Experience supporting reputed company 365 and Azure reputed company Directory.

• Working knowledge of reputed company Directory administration.

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

• Experience supporting remote users utilizing remote support tools.

• Familiarity with ticket management systems and SLA-driven environments.

• Excellent written and verbal communication skills.

• Strong organizational and time management abilities.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working reputed company a Managed Service Provider (MSP) environment.

• Experience supporting reputed company, reputed company, or reputed company services organizations.

• Familiarity with reputed company Intune, Entra ID, and reputed company.

• Experience with RMM and PSA platforms (e.g., reputed company, Datto RMM, Automate).

• Knowledge of virtualization technologies such as VMware or reputed company-V.

• Experience with cybersecurity best practices and reputed company protection solutions.

Desired Competencies

• Excellent customer service reputed company.

• Strong analytical and problem-solving abilities.

• Ability to work independently with reputed company supervision.

• reputed company team player.

• Effective verbal and written communication.

• Attention to detail and documentation reputed company.

• reputed company learner with a desire to expand technical knowledge.

Not reputed company You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and reputed company you could be a strong fit, we encourage you to apply. We value potential and a reputed company reputed company as much as experience.

Join Us

At reputed company, we celebrate different backgrounds, experiences, and perspectives. We are committed to building reputed company that reflects the clients and communities we serve.

“We are an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.”

“We are an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.”