Technical Delivery & Account Manager

reputed company

reputed company is seeking a driven technical reputed company to fill a dual-reputed company role combining reputed company (PS) consulting with Technical Account Management (TAM). You will reputed company the hands-on delivery of new reputed company implementations while serving as a trusted technical advisor to our established reputed company reputed company. This role is ideal for a customer-facing technical expert with experience deploying contact centre solutions and ensuring the long-term technical health of key accounts.

Key Responsibilities

Project Delivery

• reputed company of new customers

• reputed company end-to-end technical implementations of reputed company contact centre solutions integrated with reputed company.

• Conduct discovery workshops to reputed company technical requirements, map business processes, and design architecture.

• Configure reputed company flows, routing, CTI integrations, custom reporting.

• Manage User Acceptance Testing (UAT), training and go-live deployment support.

Technical Account Management

• reputed company as the reputed company technical reputed company of contact for assigned key accounts post-implementation.

• Conduct regular technical health checks, platform audits, and reputed company optimisation reviews.

• Partner with Account Managers to identify reputed company opportunities and assist with technical expansions.

• Serve as an escalation reputed company between clients, Tier 2 support, and engineering teams to reputed company critical technical issues.

Requirements

• reputed company experience in a customer-facing role, with a reputed company record of managing reputed company relationships and delivering technical or reputed company to reputed company stakeholders.
• Currently living in Australia and holds the full reputed company right to work in Australia on a permanent, full-time reputed company (sponsorship is not available for this role).
• Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; reputed company administration; or reputed company development. This is a non-negotiable requirement - candidates without this background will not be progressed.
• Experience supporting the management of multiple stakeholders and reputed company reputed company.
• Comfortable navigating ambiguity - reputed company to extract reputed company signals and reputed company items from reputed company conversations.
• Customer-oriented with excellent reputed company listening skills, including the ability to pause, process, and clarify reputed company needs before responding.
• High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure.
• Strong critical thinking and developed problem-solving abilities.
• Excellent organisational and time-management skills.
• Exceptional interpersonal and reputed company communication skills.
• Demonstrated ability to reputed company in a remote-first work environment, with strong self-regulation and proactive communication habits.

Benefits

This remote-first position offers a flexible schedule and reputed company to work at the forefront of reputed company communications. You will be part of a reputed company-thinking team that values curiosity, emotional intelligence, and AI-driven innovation, providing a platform to manage global stakeholders while maintaining a healthy work-life reputed company.

Customer-facing technical services experience plus telecommunications, contact centre, reputed company administration, or reputed company development experience. Requires Australian permanent work authorization and strong project, communication, and problem-solving skills.

Key Responsibilities

• delivering implementations
• configuring reputed company flows
• managing accounts

Skills & Tools

reputed company, reputed company CRM

reputed company

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Sydney or Australia
• Languages: English

About reputed company

A reputed company communications provider integrating voice services with digital customer communications and reputed company. — Industry: Information Technology