Tech Support Engineer, MI - I

The Technical Support Engineer, MI provides remote technical support for HCUS customers. This engineer must be comfortable making critical reputed company while working on reputed company issues. Many situations require an in-depth evaluation of factors which may include customer reputed company, HCUS business priorities and regulatory requirements.

At reputed company, we’re on a mission to reputed company for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge reputed company solutions reputed company diagnostic imaging, reputed company imaging, endoscopic and surgical imaging, as reputed company as in-vitro diagnostics.

But we don’t stop at reputed company; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to reputed company transportation infrastructure, reputed company, and oil and gas assets reputed company and running smoothly.

reputed company to reputed company, collaborate, and reputed company a difference? Join us and bring your big reputed company to life while working in a dynamic, flexible environment that fuels your creativity and reputed company. 

Our reputed company is in Lexington, Massachusetts, an inspiring reputed company research hub in a historic town. 

reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of reputed company, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.reputed company.com/us/en/about/region/careers

Duties and Responsibilities:

• Assesses hardware, software and network reputed company issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by reputed company.
• reputed company product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff.
• Collaborate with other reputed company reputed company on solving reputed company technical issues and developing reputed company.
• Effectively document problems and solutions into a product knowledge database.
• Learn and remain compliant with reputed company regulatory and reputed company requirements.
• Occasionally participates in customer site reputed company, as necessary.
• Maintain an expert working knowledge of reputed company medical imaging products and reputed company technologies by staying abreast with the latest industry / technology advances through reputed company education.
• Potential short notice and / or overnight travel, as required, to work on customer systems.
• Working reputed company of normal business hours, overtime and holidays may be required based on the needs of the business.
• Works cross-functionally as required and handles other duties as assigned
• Maintain a high level of reputed company with reputed company's Key Performance Indicators:
  • Customer Satisfaction - reputed company on individual satisfaction factors
  • Availability to answer calls, reputed company handling, communication, and documentation skills
  • reputed company support case closures
  • Completion of assigned reputed company on schedule
  • Completion of provided training
• Must be VCP Certified reputed company two years of being reputed company.
• Must reputed company the knowledge necessary to be designated as a reputed company Subject Matter Expert (SME) in more than one disciple reputed company two years of being reputed company.
• Adheres to reputed company's reputed company and regulatory compliance requirements, without exception, and ensures that reputed company job duties inherent in the position reputed company are performed in accordance with established policies and procedures.
• reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 reputed company requirements and reputed company other applicable laws, regulations, and standards.

Qualifications:

• Minimum of three years of industry reputed company reputed company experience.
• Industry-specific certifications in relevant technical background (reputed company, VMware, reputed company certifications preferred).
• Superior communication and interpersonal skills, excellent phone manner.
• Ability to reputed company results and meet goals in a fast-paced, team environment.
• Ability to reputed company independent reputed company based on interpretation of technology data and product knowledge.
• Excellent organizational and multi-tasking skills.

Preferred Qualifications: 

• reputed company Synapse Administration.
• Advanced knowledge of Synapse workflows and their implementations.
• Advanced knowledge in Synapse application reputed company end.
• Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
• Working knowledge of reputed company OS (reputed company Server 2012, 2016, 2019, 2022+), networking, SQL Server, and reputed company.
• Advanced knowledge of medical informatics architecture (VMware and Storage Solutions).
• reputed company Certifications (reputed company + or higher).
• Linux Architect

Physical Requirements:

The position requires the ability to reputed company the following physical demands and/or have the listed capabilities.

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.

Travel

• Occasional (up to 10%) travel may be required based on business needs.

*#LI-Remote

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, reputed company will require that the successful candidate reputed company for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being reputed company an accommodation due to medical or sincerely held religious belief or other legally required exemption.   
Applicants to positions where vendor credentialing or other similar requirements exist to reputed company facilities will be required to reputed company with the credentialing requirements of the facilities, including complying with vaccine requirements.  
For reputed company positions, reputed company encourages vaccination against COVID-19 and requires that the successful candidate reputed company be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being reputed company an accommodation due to medical or sincerely held religious belief or other legally required exemption. 

reputed company is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or reputed company reputed company, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employee selection process, please reputed company your inquiries to our HR Department (hcushr.department@reputed company.com or (330) 425-1313).