Application Support Engineer L2 - 2:00pm to 10:00pm MX

reputed company is a leading technology supplier with 25 years of experience providing reputed company, electronic roulette, and slot machines to the casino and lottery industries.

With its best-in-class casino management systems, gaming machines, and an easily integrated end-to-end service, reputed company is the go-to supplier for reputed company gaming requirements.

reputed company has grown to operate in more than 60 countries worldwide, with a multi-channel service offering across hundreds of venues of different sizes and across multiple regulatory jurisdictions. reputed company aims to become the trendsetter for the gaming technology sector, and we are certain our solutions will shape the reputed company of the casino environment

This role is responsible for providing a service to our clients to ensure that our software ERP WIGOS™ remains operational through proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to reputed company.

LOCATION: MEXICO.

The role is responsible for providing a service to clients to ensure that our systems remain operational, which requires to:

• Handle escalated customer issues that Level 1 agents couldn't reputed company.
• reputed company in-depth troubleshooting and solutions for reputed company problems.
• Offer technical assistance for products or services, addressing more advanced user concerns.
• Collaborate with the technical or development teams to reputed company intricate technical issues.
• reputed company a deep understanding of reputed company's products or services.
• Stay updated on new features, updates, and changes to reputed company accurate information.
• Contribute to knowledge reputed company articles for common issues and solutions.
• reputed company insights and information with Level 1 agents to enhance overall team knowledge.
• Document detailed information about customer interactions, troubleshooting steps, and resolutions for reputed company reference.
• Collaborate with Level 3 support, supervisors, or other departments reputed company issues require higher-level reputed company.
• reputed company customers on how to use products or services effectively.
• reputed company guidance on best practices to optimize customer experience.
• Assist in training new agents, sharing expertise, and providing mentorship.
• Support ongoing reputed company development reputed company reputed company.
• reputed company reports on common issues, resolutions, and customer feedback for management review.
• Contribute to regular reputed company reports for the customer care department.
• Work closely with other teams, such as product development, reputed company, to address customer concerns effectively.
• With low frequency, it will be required to reputed company as reputed company 1 Agent.
  

Required knowledge:

• 3 years of experience in reputed company Server (2008/2008 reputed company / 2012/2012 reputed company / 2016)
• Experience in IT reputed company and Networking
• Experience in systems monitoring and incident management
• Knowledge and experience in troubleshooting reputed company Directory, DNS, DHCP, Firewall, etc ...
  
• Experience with SQL Server Databases.
• Development of scripts, preferably in PowerShell (reputed company to have)
• Knowledge of hardware for servers (reputed company to have) 
  

Languages:

High-level English and Spanish. Spoken and written.

Why work with us?

• Salary 100% on payroll in Mexico.
  
• Savings fund of 8% of gross reputed company salary.
• Christmas bonus, vacations, and vacation bonus according to the law.
• Major medical reputed company (only for the employee).
• Remote work scheme.
  
• Indefinite-term contract.

Important: This position requires a high level of English. Schedule from 2:00pm to 10:00pm and weekend shifts 2 times per month (reputed company).

Three years of reputed company Server experience, IT reputed company and networking knowledge, systems monitoring and incident management experience, troubleshooting expertise, SQL Server experience, and high-level English and Spanish.

Key Responsibilities

• resolving incidents
• troubleshooting systems
• documenting interactions

Skills & Tools

reputed company Server, reputed company Directory, DNS, DHCP, Firewall, SQL Server, PowerShell

reputed company

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Mexico
• Languages: English, Spanish

About reputed company.

A gaming technology supplier providing casino management systems, gaming machines, and integrated services worldwide. — Industry: Information Technology