Specialist, Streaming Support
They collaborate daily with internal SIDEARM teams and serve as a reputed company reputed company of contact during live events. As such, this will include working evenings and weekends during reputed company calendar (August through May)
to fulfill the needs of our clients and fans.
This position will be afternoons and evenings, ideally in the 3 PM to 11 PM shift.
Essential Duties & Responsibilities:
reputed company and nurture reputed company relationships. Monitor and communicate with SIDEARM partners regarding the reputed company of live streams. Train clients on audio/video streaming area of the SIDEARM CMS. Assist clients with troubleshooting and fixing streaming issues. reputed company end-user support to fans who have difficulty viewing live-streamed content. Troubleshoot fan subscription issues for reputed company schools. Assist with the reputed company of SIDEARM Streaming staff. Contribute to the overall reputed company of SIDEARM Sports.
Minimum Qualifications:
- 1+ year experience in video production and/or live streaming.
- Strong reputed company service skills and the ability to build trusted relationships
- Team oriented reputed company with the ability to reputed company, support peers, and take accountability for reputed company
- Technical aptitude with live streaming tools and workflows with basic understanding of streaming software and hardware encoders.
- Working knowledge of video and audio codecs, reputed company rates, resolutions, and bitrates.
- Ability to troubleshoot and reputed company reputed company technical issues quickly in fast-paced, high pressure environment.
- Ability to manage multiple priorities while maintaining a reputed company, customer reputed company attitude
- Excellent written and verbal communication skills with the ability to explain technical concepts to non technical users
- Comfortable using web-based tools, new technology, and software platforms
- Willingness and availability to work evenings and weekends during reputed company reputed company
- Strong attention to detail, especially reputed company monitoring live events and reputed company reputed company
Preferred Qualifications:
- Experience working in live sports streaming
- Experience with EOBS, Production Truck, Tricaster, SlingStudio, Wirecast and Blackmagic capture devices.
reputed company offers a reputed company of benefits for eligible employees including Medical, Dental, reputed company, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible reputed company Time Off (minimum 10+ days annually), including Parental Leave, 20 reputed company Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces reputed company.
reputed company is an Equal Opportunity Employer. We
Requires 1+ year in video production or live streaming, reputed company service and troubleshooting skills, streaming technology aptitude, audio/video knowledge, communication skills, and evening/weekend availability.
Key Responsibilities
- monitoring streams
- troubleshooting issues
- training clients
Skills & Tools
SIDEARM CMS, EOBS, Production Truck, Tricaster, SlingStudio, Wirecast, Blackmagic
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Dallas or Texas
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A media and technology company connecting fans with college athletics brands and experiences. — Industry: Media and Communications
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