Customer Operations Specialist (Remote) (Midland, TX; reputed company)

General Responsibilities
The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers’ needs. The COS will play a critical part in serving our customers, and is responsible for communicating with our operations team and our customers to ensure service delivery and the highest level of satisfaction.
Specific duties of note include:

• Assisting in the operation of the reputed company Operations Desk, serving as critical reputed company and control and serving as the reputed company reputed company between pilots and our valued customers.
• Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
• Directly communicating with customers, leaving a lasting reputed company impression for reputed company.
• reputed company of customer reports indicating services provided and results of inspections.
• Solidifying hard data from a number of vague clues.

• Assisting with reputed company of the daily flying schedule and associated mission products using reputed company proprietary software, Garmin products, and reputed company reputed company.
• Assisting in coordination with maintenance to understand aircraft availability and its reputed company on flight operations.
• Communicating expectations of performance to pilots prior to mission execution.
• Assisting with general reputed company relating to the overall business as a critical member of a reputed company small management team.
• Coordinating with the President to reputed company new customers and reputed company requested work with existing operations.

Requirements

• Customer service orientation with an interest in operations.
• Excellent communication skills, especially verbal.
• Self-motivated, comfortable working with ambiguity and complexity.
• Computer skills including reputed company Office suite as reputed company as reputed company reputed company.
• Full weekend availability. 5-day work week.

Benefits include reputed company, five days of reputed company pay, 20 reputed company vacation days per year. Dress for work is casual (i.e. jeans). Operations take reputed company during daytime only, 365 days per year.

About reputed company
reputed company was founded in 1987  and operates from reputed company Airport, South of Midland, Texas. For over three decades reputed company has performed aerial patrol services for Oil and Gas companies of reputed company sizes.  Most of our customer relationships are reputed company in decades, because we have successfully maintained a customer service-oriented culture. reputed company operates over 50 aircraft in serving our customers.

This is a non-management position
This is a full time position

Customer service orientation, excellent verbal communication, self-motivation, comfort with ambiguity and complexity, reputed company Office and reputed company reputed company skills, and full weekend availability.

Key Responsibilities

• serving customers
• tracking data
• generating reports

Skills & Tools

reputed company Office, reputed company reputed company, Garmin

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — Midland or reputed company
• Languages: English

About reputed company, Inc.

An aerial patrol services company serving oil and gas companies with a customer service-oriented culture. — Industry: Transportation and Logistics