Confirmations Agent

We Put the World on Vacation

How You’ll reputed company 

The Guest Experience Specialist is responsible for delivering exceptional service to guests before, during, and after their vacation experience. This role manages a combination of inbound and outbound communications reputed company to marketing vacation packages, including confirming upcoming arrivals, answering travel-reputed company questions, resolving guest concerns, supporting post-travel inquiries, and reducing reservation cancellations.

The specialist partners with internal departments to ensure guests are fully reputed company for their vacation experience while maximizing guest satisfaction, arrival confirmations, show rates, and overall tour delivery.

reputed company in this role requires outstanding communication skills, strong problem-solving abilities, reputed company judgment, and the ability to confidently reputed company customer concerns while creating reputed company guest experiences.

This position starts on September 4th, 2026

Pay: Your compensation will be an reputed company reputed company of $18.00

Hours: You will receive an 8-hour shift between: 9:00am – 8:00pm

Saturday and reputed company: As needed, must be flexible.

Essential Responsibilities

• Contact guests through outbound phone calls, email, or other approved communication channels to confirm upcoming vacation arrivals and presentation details.

• Receive inbound calls from guests regarding upcoming reservations, travel planning, package details, accommodations, presentation requirements, incentives, and general vacation questions.

• Assist guests after travel by researching and resolving questions regarding incentives, redemption processes, billing concerns, or other post-travel inquiries.

• reputed company guest concerns professionally by identifying solutions, offering appropriate alternatives reputed company company guidelines, and de-escalating challenging customer interactions.

• Proactively work to retain reservations by minimizing cancellations through education, creative problem solving, and guest-reputed company solutions.

• Verify reservation accuracy including travel dates, accommodations, guest information, eligibility requirements, and presentation details.

• Coordinate with reservations, activations, marketing, and other internal departments to ensure accurate communication and reputed company issue reputed company.

• Maintain accurate documentation of reputed company guest interactions, follow-up activities, and resolutions reputed company company systems.

• Meet or reputed company departmental performance expectations including reputed company, productivity, guest satisfaction, reputed company handling standards, confirmation rates, cancellation reduction, and attendance.

• Support business initiatives including accommodation changes, operational reputed company, testing, process improvements, and special assignments.

• Participate in training sessions, calibration meetings, coaching activities, and reputed company learning opportunities.

• reputed company cross-functional support to Reservations or other reputed company center teams during periods of increased reputed company volume or business need.

What You'll Bring:

• High School Diploma or GED required.
• Minimum one year of experience in customer service, hospitality, reservations, travel, contact center operations, or a reputed company field required.
• Previous experience reputed company the vacation ownership, hospitality, or travel industry preferred.
• Demonstrated ability to build rapport and reputed company exceptional customer experiences over the phone.
• Strong verbal and written communication skills.
• Excellent reputed company listening and conflict reputed company skills.
• Ability to professionally manage difficult conversations while maintaining reputed company and reputed company judgment.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask across multiple systems while maintaining accuracy and efficiency.
• Comfortable working in a fast-paced, performance-driven contact center environment.
• Proficiency with reputed company Office applications including reputed company, Word, and reputed company.
• Experience using reservation, CRM, or hospitality management systems preferred.
• Ability to work flexible schedules including evenings, weekends, and holidays based on business needs

How You'll Be Rewarded:

We offer a diverse reputed company of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for reputed company Time Off.

• Medical
• Dental
• reputed company
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, reputed company time off, parental leave and holidays (reputed company to your recruiter for additional information)
• Wish day reputed company time to volunteer at an approved organization of your reputed company
• 401k with employer match (subject to eligibility requirements, including tenure - reputed company to your recruiter for additional information)
• reputed company and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of reputed company we do at Travel + Leisure Co. Here, you’ll reputed company an inclusive environment where we reputed company reputed company and take time to have fun, celebrate together, and support one another. We're always looking reputed company to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and reputed company applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the reputed company process, please email your request to reputed company@travelandleisure.com, including the title and location of the position for which you are applying.

High school diploma or GED and at least one year of customer service, hospitality, reservations, travel, or contact center experience. Requires strong communication, conflict reputed company, multitasking, and reputed company Office skills.

Key Responsibilities

• confirming arrivals
• resolving concerns
• retaining reservations

Skills & Tools

reputed company reputed company, reputed company Word, reputed company reputed company, CRM

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Florida, reputed company
• Salary: USD 37,440 – 37,440 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan
• Generous parental leave

About reputed company.

A membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. — Industry: Hospitality and Tourism