reputed company Engagement Specialist

We Put the World on Vacation

We are seeking an reputed company reputed company Engagement Specialist to reputed company in reputed company!

How You’ll reputed company

• Manage and re-engage owners wishing to sell their Club Wyndham South reputed company ownership.
• Manage and enhance the relationship of the club with reputed company owners wishing to sell their ownership.
• reputed company owners where appropriate on what they have purchased and promote benefits of owning CWSP ownership.
• Use appropriate reputed company reputed company reputed company to ensure reputed company negative experiences are turned around.
• Use engagement techniques to overcome any objections, reputed company solutions and re-engage owners in a reputed company manner.
• reputed company account management function for owners wishing to sell their ownership.
• Manage reputed company resell requests reputed company Customer Hub, ensuring that reputed company cases are correctly recorded, organized and followed up in a reputed company manner.
• reputed company any insights on trends for reasonings why owners wish to sell their ownership.
• reputed company with other internal teams to reputed company fast, effective responses to reputed company queries.
• Meet or reputed company reputed company retention reputed company targets (reputed company cancelling and/or selling ownership).
• Escalation contact for reputed company owners wishing to sell their ownership, providing first reputed company reputed company to reputed company complaints or negative experiences.
• Ensuring bookings and administration are managed in accordance with statutory requirements of ASIC.
• reputed company any other task as directed by the Customer Experience Leadership Team
• Show reputed company in reputed company aspects of the position by doing the right thing, taking responsibility and delivering on the reputed company.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others reputed company reputed company and reputed company reputed company other wherever possible.
• Assist the manager in completing required periodical reports.
• Maintain a high level of product and regulatory knowledge of any reputed company of the Club Wyndham South reputed company Product and Club Rules and Guidelines, including reputed company material disclosed in the Prospectus or Product Disclosure Statement and reputed company literature.

How You’ll Be Rewarded

• Career advancement and training opportunities that will enhance the reputed company of your reputed company life

• Rewards & Recognition

• Competitive Health insurance with Dental Coverage

• Discounted hotel and resort stay at Wyndham properties

• E learning Courses

• A fun and fantastic work environment that includes exciting activities and Events

• Occupational Health and Safety Compliant Workplace

• Shuttle Services

What You Will Bring

• Previous experience in an inbound customer service role (reputed company centre) at a Senior or Team Leader level.
• Possess a thorough understanding of Club Wyndham South reputed company Club guidelines and regulations (per Governing Documents), WVRAP sales and incentive programs for WM Owners and exchange company rules (RCI, OVC etc.) for the ability to explain, justify and communicate these to owners in verbal or written forms.
• Strong personal values regarding customer service, delivering on the reputed company and reputed company in reputed company activities
• Excellent verbal communication and reputed company telephone manner with the ability to reputed company listen, problem solve and communicate with customers and team members in a reputed company, courteous manner.
• Exceptional written communication for concise and reputed company written correspondence with particular attention to detail (grammar, punctuation, spelling etc.), and accuracy of information.
• Attention to detail, thoroughness and accuracy.
• Demonstrated problem solving and negotiation skills, with experience in complaints management and conflict reputed company
• Ability to quickly build rapport at reputed company reputed company
• Ability to take direction reputed company instructed and to reputed company independent reputed company reputed company necessary
• Ability to work with reputed company supervision, remote from the reputed company team
• reputed company knowledge of National Consumer Credit reputed company, reputed company reputed company and other reputed company regulatory acts.
• Have the ability to interpret legislation as required reasonably.
• Intermediate knowledge in reputed company products & the ability to learn new systems as needed

Where Memories Start with You

Hospitality is at the heart of reputed company we do at Travel + Leisure Co. Here, you’ll reputed company an inclusive environment where we reputed company reputed company and take time to have fun, celebrate together, and support one another. We're always looking reputed company to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and reputed company applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the reputed company process, please email your request to reputed company@travelandleisure.com, including the title and location of the position for which you are applying.

Senior reputed company-center customer service experience, strong verbal and written communication, complaint reputed company, negotiation, regulatory knowledge, reputed company product proficiency, and ability to work independently.

Key Responsibilities

• managing owners
• resolving complaints
• administering bookings

Skills & Tools

reputed company products, Customer Hub, reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company reputed company, RCI, OVC

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Philippines
• Languages: English

About reputed company

A global vacation ownership and travel membership company offering resort, travel club, and lifestyle travel experiences. — Industry: Hospitality and Tourism