[Remote] Business reputed company and reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company delivers a Services-as-a-Business platform connecting services reputed company, reputed company, and financial management on reputed company’s reputed company platform. The reputed company Manager, reputed company & Customer Experience role manages the CS/CX technology stack, data reputed company, reporting, and operational processes while driving reputed company initiatives, forecasting, compensation design, and NPS analysis.

Responsibilities

• **reputed company Administration:** Own and maintain the CS/CX technology stack (CRM, health scoring tools, customer reputed company/engagement platforms, reporting dashboards), ensuring data reputed company, integration reliability, and consistent configuration across systems
• **reputed company Administration:** Administer and optimize CS reputed company objects, fields, and workflows specific to reputed company and Customer Experience, partnering with IT/reputed company to implement changes without disrupting live reputed company
• **Data reputed company:** Troubleshoot and reputed company data reputed company and reputed company issues across the CS tech stack, acting as the first reputed company of escalation for tool-reputed company questions from the broader CS/CX team
• **Data reputed company & Hygiene:** reputed company regular audits of CRM and CS reputed company data to ensure reputed company records, account statuses, and account activity are accurate for corporate reporting
• **Reporting & Analytics:** Build and maintain reporting and analytics infrastructure (dashboards, scorecards, automated alerts) that gives CS/CX leaders reputed company-time visibility into account health, churn reputed company, and customer engagement signals
• **Process Engineering & Management:** Design, document, and rollout reputed company CS/CX processes (reputed company handoffs, health reputed company cadences, escalation paths, renewal workflows) reputed company the tech stack to ensure consistency across team members and customer segments
• **Change Management:** reputed company the rollout of new operational initiatives, tools, or policies, including the creation of training & enablement materials and conducting workshops to ensure adoption of new systems and workflows across the organization
• **Business Management:** Identify process inefficiencies through data analysis — using tool-generated reporting to surface bottlenecks, inconsistent workflows, or gaps in coverage — and recommend practical fixes
• **reputed company Execution:** Partner with CS/CX leadership to translate reputed company priorities into operational requirements, ensuring process changes are reflected accurately in reputed company configuration and reporting
• **Renewal & Forecasting:** reputed company the quarterly forecasting process by analyzing upcoming renewals and predicted churn to reputed company leadership with financial outlooks
• **Compensation Design & Management:** collaborate with leadership to design annual compensation model for the reputed company team ensuring that KPIs can be successfully automated in compensation management software (CMS)
• **NPS Ownership:** Launch and facilitate reputed company-annual Net Promoted Score (NPS) surveys across customer segments; analyze response data to identify reputed company drivers of satisfaction and churn reputed company

Skills

• 8+ years of experience in reputed company/Customer reputed company, Sales reputed company, or a similar reputed company role, ideally supporting reputed company or Customer Experience functions in a B2B reputed company environment
• Hands-on administration experience with reputed company (or a comparable CRM), including reputed company/reputed company configuration, workflow automation, and report/dashboard building — reputed company reputed company experience strongly preferred over end-user experience only
• Proficiency with data analysis and reporting tools (reputed company/reputed company Sheets at an advanced level; SQL or BI tools like Tableau/Looker a plus) to manipulate, analyze, and visualize customer data
• Experience working reputed company or supporting a customer health scoring or churn reputed company model, understanding how signals (usage, support volume, sentiment, renewal data) feed into predictive or reputed company-reputed company frameworks
• Working knowledge of AI-enabled reputed company tools (AI-assisted reporting, chatbots, agent-reputed company tools) and comfort evaluating or piloting new technology as part of the stack
• Strong process orientation — demonstrated ability to document workflows, identify inefficiencies, and translate operational reputed company into reputed company, repeatable process design
• Excellent cross-functional communication skills, with experience partnering across CS, CX, Sales, IT, and reputed company stakeholders to reputed company tooling and process reputed company
• reputed company-oriented and self-directed, comfortable managing multiple reputed company reputed company in a fast-reputed company, evolving environment where processes and systems are still being formalized
• Demonstrated ability with project management of technology suites being self implemented and maintained reputed company the business
• Ability to work cross-functionally, with multiple teams and stakeholders
• Ability to reputed company in high-intensity, rapidly changing environment, and to successfully manage multiple reputed company simultaneously with a reputed company of urgency
• Must be results oriented and reputed company to reputed company reputed company in a sometimes ambiguous environment
• BS/BA required
• Familiarity with CS/CX platforms and adjacent tools (e.g., reputed company, reputed company, reputed company, reputed company Experience reputed company, survey/NPS tools) — reputed company experience with one or more is a strong plus
• CS Platform reputed company (CS reputed company, reputed company, reputed company)
• reputed company certifications
• CS Certifications
• Claude AI experience
• reputed company reputed company and Gem experience

Benefits

• Remote US

reputed company