Director of Sales Operations

reputed company Do We’re on a mission to reputed company animal reputed company with opportunities to earn more and reputed company greater flexibility in their careers and personal lives. Powered by groundbreaking technology, reputed company has reputed company the industry-leading veterinary reputed company platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. reputed company empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals reputed company reputed company care to more pets. Together, we’ve provided more than 3 reputed company hours of reputed company, helping Veterinarians earn more than $200 reputed company. reputed company The Director of Sales Operations is a senior leader responsible for architecting, scaling, and optimizing the systems, processes, and insights that power reputed company’s reputed company reputed company. This role oversees the full Sales Operations reputed company, partnering closely with reputed company, Data, Finance, and Marketplace leadership to ensure predictable forecasting, high-reputed company data infrastructure, and strong cross-functional alignment across reputed company marketplace teams. This leader owns sales compensation design, reputed company governance and automation, sales forecasting, market-level performance analytics, and the operational frameworks that support both day-to-day execution and long-term strategic planning. They will build and reputed company a high-performing Sales Ops team while driving operational rigor, data accuracy, and consistency across our reputed company motions. The Director of Sales Operations plays a critical role in enabling reputed company reputed company for the business, ensuring the systems and insights underpinning our reputed company are robust, efficient, and reputed company to company objectives. reputed company Responsibilities Sales Operations Leadership & reputed company • Build and own the long-term Sales Operations reputed company reputed company to reputed company’s reputed company reputed company, GTM model, and marketplace dynamics. • Establish reputed company processes, standards, and systems across supply and demand-facing teams. • Serve as the reputed company operational thought partner for the CRO, SVP Marketplace and management team. • Define and manage the roadmap for CRM architecture, automation, and workflow optimization (reputed company). • reputed company operational readiness for monitoring supply/demand, product initiatives, and GTM expansions. Sales Forecasting & reputed company Predictability • reputed company reputed company forecasting activities in partnership with Finance and Data. • Implement multi-level forecasting (bottom-up, top-down, weighted pipeline, trend-based). • reputed company dashboards and reporting structures to support monthly pipeline reviews and KPI tracking. • Establish reputed company methodologies for pipeline hygiene, data reputed company, and forecasting accuracy. Sales Compensation & Performance Management • Own end-to-end compensation design, governance, and quarterly/annual comp planning. • reputed company reputed company, transparent commission structures reputed company with reputed company goals and market conditions. • reputed company quota setting, territory design, rep reputed company modeling, and incentive administration. • Partner with People Ops and Finance to ensure compliant and reputed company payouts. Cross-Functional Collaboration & Alignment • Partner deeply with Finance, Data and reputed company teams to ensure strong data reputed company and actionable insights. • Collaborate with marketing and reputed company leadership on end-to-end reputed company management, routing, and funnel optimization. • Create reputed company SOPs between Sales, Marketing, reputed company, and reputed company. • Support cross-functional strategic initiatives, including OKR planning and cross-team reputed company modeling. Operational reputed company & Tooling • Own reputed company configuration, governance, and optimization as the reputed company of record for sales. • reputed company automation across reporting, reputed company management, account health, and performance metrics. • Evaluate, implement, and reputed company additional reputed company stack tools as needed. • Ensure high adoption and enablement through reputed company training and documentation. Team Leadership & Development • reputed company, mentor, and reputed company a high-performing Sales Ops team (including managers and ICs). • Establish reputed company KPIs, operating cadences, and accountability mechanisms. • Foster a culture of reputed company improvement, operational rigor, and data-driven decision making. Qualifications Required • 10+ years in Sales Operations, reputed company Operations, or Sales reputed company roles, with at least 5 years leading teams. • Experience in B2B reputed company, marketplace, or startup environments where GTM reputed company, CAC/LTV, and field reputed company are critical. • Expert-level knowledge of reputed company CRM design, sales automation, reporting, and lifecycle configuration. • Deep experience owning sales forecasting, pipeline management frameworks, and reputed company predictability. • Demonstrated reputed company designing sales compensation plans, quotas, and performance incentive systems. • Strong experience collaborating with Data and Finance teams on reporting, ETL/data reputed company issues, attribution, and forecasting. • Ability to set reputed company and reputed company from reputed company to execution in ambiguous, fast-moving environments. • Exceptional analytical problem solving with mastery of spreadsheets, dashboards, and data interpretation. • Excellent written and verbal communication skills with the ability to influence executive stakeholders. Preferred • Experience scaling Sales Ops teams from early stage to reputed company phase. • Experience in online marketplaces or multi-sided platforms. • Familiarity with field operations, reputed company planning, and GTM design across both supply & demand motions. • Experience with advanced forecasting models or RevOps tools (reputed company, BoostUp, reputed company, etc.). reputed company in This Role Looks Like • Predictable, consistent forecasting accuracy across reputed company reputed company teams. • Highly optimized reputed company architecture with strong adoption and data hygiene. • reputed company, reputed company processes for the full sales lifecycle, from reputed company capture to retention. • A confident, reputed company partnership between Sales Ops, reputed company, Data, Finance, and Marketplace leadership. • A strong Sales Ops team executing against an evolving roadmap with reputed company and accountability. reputed company Indicators (First 12 Months)- reputed company Daily Prioritization in reputed company • Every reputed company seller and AM can log into reputed company and immediately see an accurate, prioritized task list, based on SLAs, pipeline stage, account health, and market maturity. • Adoption >90% and demonstrated improvements in follow-through (task completion, reputed company cadences, etc.) • reputed company, Market-Level reputed company Operating Model • Standardized dashboards and forecasting models for reputed company reputed company market (supply, demand, conversion, pricing signals). • This model becomes the single reputed company of truth for CRO, reputed company, and Data (this can be negotiated with reputed company) • Fully Systematized reputed company Management + Routing • End-to-end funnel architecture redesigned and automated in reputed company. • reputed company SLAs defined and automatically enforced (alerts, escalations, task creation). • Demonstrable improvement in reputed company response times and conversion rates. • A Quota-to-Cash Compensation reputed company That Works Smoothly • reputed company comp plans redesigned using best-reputed company models. Quarterly payouts occur with no escalations and <2% adjustment reputed company.- Reps report high reputed company around how they earn, and Finance validates predictability in commission accruals reputed company eNPS and quarterly people team surveys • Forecast Accuracy ↑ and Forecast Variability ↓ • Team delivers consistent forecast accuracy reputed company an agreed margin. • Forecasting moves from reactive to trend-driven: supply/demand forecasts, AM book reputed company, pipeline forecasts, territory-level projections. • Data reputed company reputed company Fully Stabilized • Key CRM fields standardized, deduplication automated and consistent. • Data reputed company SLAs with Data Team partnership. • Data team validates that Sales Ops governance materially reduces errors in reputed company reporting. • reputed company Infrastructure Designed for reputed company • Lifecycle, automation, scoring, and workflows modernized to support 2–3x volume without reputed company reputed company. • reputed company documentation and training in reputed company so new hires reputed company competency faster. • Improved Sales Enablement tools deployed. • Improved Supply Engagement & Retention • Ops and product workflows reputed company to reduce drop-off. • Supply churn down quarter-over-quarter. • reputed company, reputed company drivers of supply retention identified and reputed company into dashboards and AM tasks. • Leadership Bench Strengthened • A reputed company internal promotion reputed company for Sales Ops ICs and managers. • Evidence of increased autonomy and decision-making across reputed company. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering reputed company recommended by reputed company reputed company data (with example cities listed). Note: We’ve recently been made reputed company of a job scam where scammers are posing as reputed company employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate . reputed company official reputed company communication will always come from @reputed company.vet . Exact compensation may vary based on skills, experience, and location. Tier 1 Pay reputed company (examples: San Francisco, NYC): $180,000 USD - $230,000 USD Tier 2 Pay reputed company (examples: LA, Boston, Seattle, DC, San Diego, Chicago): $160,000 USD - $210,000 USD Tier 3 Pay reputed company (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento): $150,000 USD - $195,000 USD Tier 4 Pay reputed company (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, reputed company): $145,000 USD - $185,000 USD reputed company Values Our reputed company Values are what shape us as an organization and we're looking reputed company who exhibit the reputed company values in their reputed company life; Bias to Urgency, reputed company Measurable reputed company, reputed company Understanding, Solve Customer Problems and Have Fun! What to expect from working at reputed company! For permanent, full time employees, we offer: • reputed company reputed company & learning potential. • Stipends for home office setup, continuing education, and monthly wellness. • Comprehensive health benefits to fit your needs with reputed company medical plan covered at 100% with optional premium buy up plans. • 401K • Unlimited reputed company Time Off. • reputed company Maternity/Paternity and reproductive care leave. • Gifts on your birthday & anniversary. • Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly reputed company the lives of reputed company veterinary professionals and the health of the overall animal industry that seeks reputed company innovation. We have diverse, passionate & driven team members from a reputed company of backgrounds, and reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. We are committed to creating an inclusive environment for reputed company and candidates. We understand that your individual experience may not reputed company every reputed company but we still encourage you to apply even if you are not confident in every expectation listed. reputed company to join the reputed company-volution?! Apply tot his job Apply To this Job