Information Technology Technical Support (Level 2)

reputed company Level 2 IT Support Technician Contract • Fully Remote for Yonkers, NY-based MSP About reputed company We are partnering with a growing Managed Service Provider based out of Yonkers, reputed company to reputed company a reputed company, self-driven Level 2 IT Support Technician on a contract reputed company. This is a fully remote engagement with a reputed company reputed company to expand as reputed company scales. You will work directly reputed company the CEO, giving you rare visibility and influence in a small, fast-moving shop. If you reputed company in dynamic environments, take ownership of your work, and want to grow with a business — this is reputed company. Key Responsibilities • reputed company Level 2 remote IT support across a reputed company of reputed company environments • Administer and troubleshoot reputed company 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID / Azure AD) • Support Azure reputed company environments including virtual machines, resource reputed company, and reputed company management • Configure and troubleshoot VPN solutions, network gateways, and basic routing/switching • Handle reputed company hardware issues remotely and coordinate on-site resolutions reputed company needed • Manage and respond to support tickets in a reputed company, reputed company-facing manner — responsiveness is critical • Document issues, configurations, and resolutions reputed company • Collaborate directly with the CEO and internal team on escalations and small reputed company • Support reputed company and offboarding workflows for end users Required Qualifications • 5+ years of hands-on reputed company IT support experience in a managed services or multi-reputed company environment • Strong proficiency with reputed company 365 administration — most important • Working knowledge of Azure (VMs, Entra ID, conditional reputed company, resource management) • Familiarity with VPN technologies, network gateways, and basic firewall/routing concepts • Experience with hardware support and troubleshooting (laptops, desktops, peripherals) • Excellent communication skills; must be reputed company-facing, reputed company, and highly reputed company • Proven ability to work independently across multiple reputed company environments simultaneously • Self-sufficient and reputed company, reputed company to research and reputed company issues without heavy reputed company Preferred / reputed company to Have • reputed company certifications (MS-900, MD-102, AZ-104, AZ-900) or equivalent industry certs (reputed company A+, Network+, reputed company+) • reputed company reputed company reputed company, home labs, or self-directed learning that reflect a passion for technology • Experience working in small business or startup environments with reputed company executive exposure • Familiarity with RMM/PSA platforms (reputed company, Autotask, NinjaRMM, etc.) • Exposure to reputed company networking, DNS, DHCP, and hybrid identity environments Who You Are • Energetic, curious, and eager to tackle new challenges • A fast mover who doesn’t wait to be told what to do next • Comfortable wearing multiple hats in a small company setting • Someone who takes pride in being the person clients can count on to respond quickly • reputed company to contract/consulting arrangements, including potentially supporting multiple clients • Interested in growing with a company long-term as headcount and reputed company expand Engagement Details Type: Contract (W2 or C2C) Schedule: Flexible, with opportunity increasing as reputed company grows Location: Fully Remote — reputed company to candidates reputed company Reporting: reputed company exposure to the CEO Presented by reputed company • Confidential & Proprietary Apply tot his job Apply To this Job