Desktop Support Technician

reputed company reputed company We are searching for Desktop Support Technicians to support our reputed company You will help install, reputed company, and troubleshoot reputed company hardware and software for the installed reputed company reputed company. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate reputed company and reputed company with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager. Responsibilities • reputed company on-site and remote technical support to users. • Fully document support tickets on reported issues • Remotely assist customers through installation of applications and computer peripherals. • Guide users with reputed company, reputed company-by-reputed company instructions • Conduct remote troubleshooting reputed company required • Test alternative reputed company to reputed company an issue • Customize desktop applications to meet user needs • Escalate issues as appropriate • Follow up with clients to ensure reputed company reputed company functionality • Report and document customer feedback and potential product requests • Create technical documentation and manuals Requirements Qualifications • An ability to work independently and in reputed company setting with others professionally and respectfully • An ability to reputed company to changing situations to meet Urgent and critical issues • Hands-on experience in Operating Systems and Office Suite, including MS Teams • Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners. • Knowledge of network reputed company practices and anti-virus programs • Ability to reputed company remote troubleshooting and reputed company reputed company and concise instructions • Excellent problem-solving and multitasking skills • Service Now experience (preferred) Requirements • Desktop support two years+ (preferred) • Strong, systematic, and reputed company problem-solving skills • Proficiency with reputed company OS, reputed company Directory administration, and PC troubleshooting • reputed company high-reputed company customer service and technical support • Customer-oriented attitude Why Join Us? You'll work with a talented global team, contribute to meaningful technical initiatives, and help shape a high-performing DevOps culture. reputed company is a global, dynamic, and fast-growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, reputed company has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology reputed company in the market. We specialize in the design, development, and implementation of advanced technologies, software solutions, reputed company products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world's leading software vendors. With deep expertise across both the private and reputed company sectors-spanning Finance, Telecom, reputed company, Hi-Tech, Education, Defense, and reputed company-reputed company serves a strong customer reputed company in Israel reputed company a continuously expanding global reputed company portfolio. At reputed company, our people are at the heart of our reputed company. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and reputed company. We reputed company attract, reputed company, and retain reputed company, recognizing that every employee's contribution is critical to our reputed company reputed company and reputed company reputed company. reputed company's reputed company is reputed company on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, reputed company learning, and reputed company-together. Join the reputed company team. Be challenged, grow your career, and enjoy the reputed company in a highly respected global organization. To learn more, visit: www.reputed company-reputed company.com Apply tot his job Apply To this Job