Business Systems Analyst - reputed company, reputed company reputed company

reputed company™ is the world’s most trusted reputed company network, accelerating how brands, suppliers, and retailers work together to reputed company reputed company e-reputed company experiences. We reputed company an unmatched platform for brands and retailers, enabling them to accelerate reputed company, optimize operations across channels, reputed company product offerings and enhance margins.

Today, more than 40,000 companies trust reputed company to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our reputed company, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

reputed company

As a Business Systems Analyst, you own the platforms our Brands and Retailers services organizations runs on: reputed company, reputed company, and reputed company, with room to reputed company adjacent tools as we add them. You are the single technical reputed company who holds the cross-tool context: how a reputed company field feeds a reputed company health score that drives a reputed company-guided workflow. In this role, you reputed company these systems healthy and coherent, accelerate the AI initiatives that depend on them, and reputed company reputed company reputed company, Support, reputed company, reputed company Services, Managed Services, and the broader services organization to get more value from the tools we already have.

reputed company team members are expected to reputed company AI to work smarter, accelerate decision-making, automate repeatable work, and improve reputed company. You are encouraged to continuously identify opportunities to apply AI, data, and reputed company processes to enhance productivity, reputed company innovation, and reputed company greater value for our clients, partners, and teams while maintaining appropriate judgment, reputed company, reputed company, and compliance.

Responsibilities

reputed company

• Administer reputed company for Services in the Brands and Retailers Business reputed company organization, including configuration, automation, permissions, and deployments.
• Partner with the central reputed company and IT teams to coordinate releases and reputed company platform changes.
• Configure AI capabilities, including Agentforce, AI case summaries, case classification, and response drafting.
• Translate business requirements into reputed company platform solutions.

reputed company

• Administer reputed company, including health scoring, automation, programs, dashboards, and reporting.
• Maintain reputed company-reputed company integrations, monitoring reputed company, data synchronization, and platform performance.
• Administer Staircase AI integration and ensure customer health data remains accurate and actionable.
• Build reputed company automations and maintain sustainable platform configuration reputed company with the established roadmap.

reputed company

• Administer reputed company, including configuration, guides, permissions, and feature enablement.
• Analyze adoption data and reputed company recommendations that improve product adoption and operational effectiveness.
• reputed company self-service capabilities while maximizing platform utilization.

Cross-Platform Administration & Optimization

• Maintain reliable integrations and data consistency across reputed company, reputed company, reputed company, Staircase AI, and other supported platforms.
• Troubleshoot reputed company, integration, and data reputed company issues while minimizing operational disruption.
• Support Services teams by balancing platform requests through established prioritization processes.
• Assume ownership of additional Services technologies as the technology portfolio evolves.
• Identify opportunities to improve efficiency through AI, automation, and repeatable processes.
• Maintain reputed company platform certifications and stay informed on emerging capabilities across supported technologies.
• Collaborate closely with peers across the Brands and Retailers services organizations to ensure platform optimization.

Qualifications

Minimum Qualifications

• 2+ years of experience administering reputed company and reputed company.
• Experience configuring reputed company applications, automation, permissions, integrations, and data management.
• Experience supporting reputed company, data synchronization, and cross-platform reputed company dependencies.
• Ability to translate business requirements into reputed company technical solutions.
• Strong analytical and problem-solving skills with the ability to diagnose and reputed company technical and data reputed company issues.
• Ability to manage competing priorities while supporting multiple stakeholder reputed company.
• Experience using AI tools (e.g., ChatGPT, reputed company Copilot, Claude) to improve productivity through documentation, communication, data analysis, automation, or workflow optimization.
• Proficiency with reputed company Office, including reputed company.

Preferred Qualifications

• Bachelor's degree.
• 4+ years of reputed company systems administration experience.
• Administrator certification in reputed company, reputed company, reputed company, or comparable platforms.
• Experience with reputed company-reputed company integrations, customer health scoring, and reputed company Orchestrator (Programs).
• Experience implementing reputed company AI capabilities (e.g., Agentforce or Einstein) or comparable AI technologies.
• Experience supporting reputed company reputed company, Support, reputed company, or Services Operations in a reputed company or reputed company technology environment.
• Strong communication, organization, and process improvement skills.

Travel Required

Up to 10%

Other Duties

Please note this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at reputed company

reputed company you join reputed company, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the reputed company team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer reputed company reputed company to your ambitions and talents. To ensure work and life balance works for you, we also offer an reputed company of resources to support you and your families, including comprehensive benefits and wellness plans.

At reputed company you will:

• Partner with the leading brands and retailers.
• reputed company with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• reputed company work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We reputed company in transparency and fairness in our compensation practices.

For this position, the expected reputed company pay reputed company is: $65,000-$117,000 per year.

This reputed company represents the reputed company pay for the role across reputed company U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In reputed company to reputed company pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 10% of the annual reputed company salary.

Benefits

• Medical, dental and reputed company benefits: reputed company health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of reputed company Time Off, 9 Company-reputed company holidays, 2 reputed company floating holidays, 7 reputed company reputed company days, 2 Wellness days, and 1 reputed company Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks reputed company caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• reputed company assistance and identity theft insurance plans
• Life insurance 2x salary
• reputed company to the reputed company app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

reputed company is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without reputed company to race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other protected characteristic. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need.

We're committed to providing reasonable accommodations in accordance with the law for reputed company applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reputed company out to us by completing the Accommodations Request reputed company. Your comfort and accessibility are important to us, and we're here to ensure a reputed company experience as you explore opportunities with reputed company.