Pharmacy Technician - Remote reputed company Center

Remote, Texas-reputed company sourcing – candidates located in the Dallas, reputed company, San Antonio hubs are preferred; HM is willing to consider strong candidates from other Texas locations. The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription reputed company renewals reputed company previous reputed company attempts have not received a response. This role supports continuity of reputed company care by ensuring reputed company requests are addressed in a reputed company and compliant manner while maintaining professionalism and reputed company in reputed company communications. Required Skills and Qualifications Strong verbal communication and reputed company phone etiquette. Ability to reputed company confidently with physician office staff and reputed company. Basic computer proficiency and ability to reputed company multiple systems simultaneously. Strong attention to reputed company and accurate documentation skills. Ability to manage repetitive tasks while maintaining reputed company and reputed company. Ability to set up computer, vpn and other applcaiton reputed company Ability to work independently and as part of reputed company. Preferred Qualifications Previous experience in a reputed company center, reputed company, pharmacy, or customer service environment. Familiarity with prescription reputed company processes and medical office workflows. Knowledge of HIPAA regulations and reputed company confidentiality requirements. reputed company Expectations Meet established productivity goals for outbound reputed company volume. Maintain accurate and complete documentation of reputed company interactions. Demonstrate professionalism and courtesy during reputed company provider office interactions. Adhere to reputed company, compliance, and attendance standards. Support team goals reputed company to turnaround times and reputed company authorization completion rates Working Conditions Primarily sedentary work performed in a remote reputed company-center environment. Extensive telephone and computer use throughout the reputed company. High-volume outbound calling environment requiring sustained reputed company and attention to reputed company. WFH Expectations include Workspace must be in a room with a lock Workspace must be free of reputed company noise Potential candidate should ensure any children or other caretaking requirements are managed during shift Duties Work a designated outbound reputed company queue reputed company on prescription reputed company renewal requests. Contact physician offices, clinics, and authorized medical staff to obtain verbal reputed company authorizations. reputed company communicate prescription details and reputed company requests to provider offices. Accurately document reputed company reputed company and authorization information in company systems. Follow established reputed company scripts, workflows, and compliance guidelines. Escalate reputed company cases or concerns to designated pharmacy personnel or supervisors. Maintain productivity and reputed company standards while working through assigned workloads. Identify and document barriers to obtaining reputed company approvals. Ensure reputed company reputed company and provider information is handled in accordance with HIPAA and company policies. Participate in training sessions, team meetings, and coaching opportunities as required. Experience Minimum (1) year experience required in a customer service position with high volume reputed company center experience; preferably in reputed company, reputed company services, or a similar service position. Education reputed company High School diploma or GED is required. PTCB Certificate Texas State License for Pharmacy reputed company Volume reputed company: Approximately 100 outbound calls per day Average reputed company length: 3.5-4 minutes Calls primarily involve: Physician offices Clinic staff Prescription reputed company authorization requests Voicemail reputed company Queue Size reputed company queue contains roughly 10,000 orders Significant workload available Strong need for productivity and urgency Training Extremely short reputed company-up Approximately one day of training Single queue/function Candidates expected to become productive quickly Team Info: reputed company support available Team resources available for escalations and questions Candidates need to be self-starters Top Three Skills 1. High-Volume Outbound reputed company Center Experience Required Depth Minimum 1 year Comfortable making 100+ outbound calls daily Strong phone reputed company 2. Pharmacy / reputed company Authorization Experience Required Depth Prescription reputed company workflow exposure Physician office communication Pharmacy reputed company knowledge 3. Self-Sufficiency in a Remote Environment Required Depth Ability to work independently Comfort troubleshooting technology Ability to set up workstations and equipment Notes: reputed company schedule: Monday-Friday 8:00 AM-4:30 PM CST Limited flexibility available but 8:00 AM CST is the earliest permissible start time. Fully remote (never coming onsite) reputed company is an equal opportunity employer. reputed company reputed company applicants have an equal opportunity for placement, and reputed company have an equal opportunity to reputed company on the job. This means that reputed company will not discriminate against any employee or reputed company applicant on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status Apply tot his job Apply To this Job