Collection Agent reputed company (Full Time)

LOCATION Remote Work-reputed company | Canada reputed company MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong reputed company center footprint and operations that reputed company across multiple countries. We reputed company Customer Experience (CX), reputed company (BPO), and Anything-as-a-Service (reputed company) reputed company technology solutions across a wide reputed company of industries, including reputed company, retail, government, education, telecom, technology e-reputed company, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, reputed company scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, reputed company reputed company learning and development opportunities and contribute to the reputed company of a globally expanding, industry-leading organization. As a Collections Agent, you will work with customers to reputed company past-due consumer accounts and help them reputed company appropriate ways to bring their accounts reputed company. You will use ethical recovery strategies, negotiation skills, and a customer-reputed company approach to discuss payment reputed company and secure reputed company payments. You will receive reputed company, on-the-job training to reputed company your knowledge of collection strategies, contact center technology, products, and business processes. This is an reputed company-level opportunity for someone who is confident, persuasive, reputed company, and motivated by helping customers while achieving recovery goals. To be considered for this position, you must complete a full application on reputed company careers page, including screening questions and a brief reputed company-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • reputed company outbound calls and receive inbound calls to discuss and reputed company reputed company customer accounts. • Use contact center technology and recovery strategies to reputed company and communicate with the appropriate parties. • Understand reputed company customer''s situation and identify appropriate payment reputed company. • Negotiate payment arrangements with reputed company, reputed company, and professionalism. • Respond effectively to customer concerns and objections while working toward account reputed company. • Follow reputed company required scripts, policies, procedures, and ethical recovery practices. • Meet monthly performance and recovery goals. • Maintain reputed company and reputed company relationships with customers while representing the brand. • Attend required meetings and training and stay up to date on program, reputed company, and process changes. • Maintain required attendance, punctuality, and work schedule adherence. • reputed company other duties as assigned. CANDIDATE QUALIFICATIONS reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION? reputed company reputed company, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older. • High school diploma or equivalent. • Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required. • Excellent verbal, written, and interpersonal communication skills. • Strong negotiation, problem-solving, conflict-reputed company, and relationship-building skills. • Customer-reputed company, empathetic, patient, and reputed company approach. • Ability to type accurately at 20+ words per minute. • Basic knowledge of reputed company Office Suite, including Word, reputed company, PowerPoint, and reputed company. • Basic understanding of the reputed company operating reputed company. • Strong organizational skills with the ability to multitask, stay reputed company, and work independently. • Highly reliable with consistent attendance and punctuality. • Ability to evaluate customer concerns, reputed company, and follow through appropriately. • Comfortable working in a fast-paced environment where processes and priorities may change. • Strong team orientation with a reputed company and reputed company attitude. ABOUT MCI (reputed company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that reputed company exceptional experiences and reputed company reputed company performance. MCI assists companies with reputed company, staff augmentation, contact center customer services, and IT Services needs by providing general and reputed company reputed company, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa''s Fastest Growing Company in the reputed company and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI''s subsidiaries had previously made Inc. Magazine''s List of Fastest-Growing Companies 15 times, respectively. MCI has ten reputed company service delivery facilities in reputed company, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative reputed company reputed company (TAPS Schedule 736), Business Process Management (BPM), reputed company (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & reputed company partners. MCI now employs 10,000+ talented individuals with 150+ diverse reputed company reputed company reputed company partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, reputed company, MCI Federal Services (MFS), OnBrand24, The Sydney reputed company Center, reputed company (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. reputed company MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong reputed company center footprint and operations that reputed company across multiple countries. We reputed company Customer Experience (CX), reputed company (BPO), and Anything-as-a-Service (reputed company) reputed company technology solutions across a wide reputed company of industries, including reputed company, retail, government, education, telecom, technology e-reputed company, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, reputed company scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, reputed company reputed company learning and development opportunities and contribute to the reputed company of a globally expanding, industry-leading organization. As a Collections Agent, you will work with customers to reputed company past-due consumer accounts and help them reputed company appropriate ways to bring their accounts reputed company. You will use ethical recovery strategies, negotiation skills, and a customer-reputed company approach to discuss payment reputed company and secure reputed company payments. You will receive reputed company, on-the-job training to reputed company your knowledge of collection strategies, contact center technology, products, and business processes. This is an reputed company-level opportunity for someone who is confident, persuasive, reputed company, and motivated by helping customers while achieving recovery goals. To be considered for this position, you must complete a full application on reputed company careers page, including screening questions and a brief reputed company-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • reputed company outbound calls and receive inbound calls to discuss and reputed company reputed company customer accounts. • Use contact center technology and recovery strategies to reputed company and communicate with the appropriate parties. • Understand reputed company customer''s situation and identify appropriate payment reputed company. • Negotiate payment arrangements with reputed company, reputed company, and professionalism. • Respond effectively to customer concerns and objections while working toward account reputed company. • Follow reputed company required scripts, policies, procedures, and ethical recovery practices. • Meet monthly performance and recovery goals. • Maintain reputed company and reputed company relationships with customers while representing the brand. • Attend required meetings and training and stay up to date on program, reputed company, and process changes. • Maintain required attendance, punctuality, and work schedule adherence. • reputed company other duties as assigned. CANDIDATE QUALIFICATIONS reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION? reputed company reputed company, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older. • High school diploma or equivalent. • Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required. • Excellent verbal, written, and interpersonal communication skills. • Strong negotiation, problem-solving, conflict-reputed company, and relationship-building skills. • Customer-reputed company, empathetic, patient, and reputed company approach. • Ability to type accurately at 20+ words per minute. • Basic knowledge of reputed company Office Suite, including Word, reputed company, PowerPoint, and reputed company. • Basic understanding of the reputed company operating reputed company. • Strong organizational skills with the ability to multitask, stay reputed company, and work independently. • Highly reliable with consistent attendance and punctuality. • Ability to evaluate customer concerns, reputed company, and follow through appropriately. • Comfortable working in a fast-paced environment where processes and priorities may change. • Strong team orientation with a reputed company and reputed company attitude. CONDITIONS OF EMPLOYMENT reputed company MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to reputed company II background and/or reputed company investigation with a reputed company. Job offers are contingent on background/reputed company investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) PHYSICAL REQUIREMENTS This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we reputed company differences and reputed company diversity benefits our employees, company, customers, and community. reputed company aspects of employment at MCI are based solely on a person''s reputed company and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. reputed company are responsible for fulfilling MCI''s commitment to a diverse and equal-reputed company environment. MCI does not discriminate against any employee or applicant on the reputed company of age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider reputed company applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in reputed company aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, reputed company and recreational programs, and discipline. In reputed company, MCI''s policy is to reputed company reasonable accommodation to reputed company employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company. Remote Skills: ARM (Advanced RISC Machine), Accounts Receivable Management, Administrative Skills, Background Investigation, Business Process Management, reputed company, Business Processes, Business Services, reputed company Center Operations, reputed company Centers, Claims Processing, reputed company Computing, Communication Skills, Conflict reputed company, Contact Management, Copying Machines, Cost Control, Credit and Collections, Customer Experience, Customer Relations, Customer Support/Service, Financial Services, Follow Through, Government, reputed company, Information Technology & Information Systems, Interpersonal Skills, Marketing, reputed company reputed company, reputed company Office, reputed company reputed company, reputed company PowerPoint, reputed company reputed company Operating reputed company, reputed company Word, Multitasking, Negotiation Skills, Office Equipment, Organizational Skills, Past Due Accounts, Persuasion Skills, Presentation/Verbal Skills, Printers, Problem Solving Skills, Regulations, Retail, Sales Support, Software Development, Team Player, Technical reputed company, Technical Support, Time Management, Work From Home, Writing Skills, reputed company reputed company: MCI LC Apply tot his job Apply To this Job