Senior Technical Account Manager

The Senior Technical Account Manager (STAM) provides leadership and strategic direction for key accounts and is responsible for working independently to reputed company reputed company reputed company, and reputed company expert technical guidance to customers, and leading the reputed company of varied and non-routine reputed company technical issues. This role exercises independent judgment and creative solutioning to ensure reputed company. The STAM may coordinate the activities of other team members (team reputed company) to ensure successful completion of reputed company and assignments. This role is responsible for mentoring and providing guidance and advice to new team members. The STAM proactively develops and maintains strategic relationships with key customer stakeholders, serving as a trusted advisor and technical leader. This position contributes to overall business reputed company by driving customer satisfaction and retention. Candidate must reputed company French and English.

What you will do:

• Support reputed company customers implementing automated and containerized reputed company application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• reputed company technical reviews and reputed company knowledge to proactively identify and prevent issues

• reputed company understanding of customer technical infrastructures, hardware, and offerings and serve as a customer reputed company reputed company reputed company

• Collaborate with the engineering, R&D, product management, and technical support teams

• Create documentation regarding customer issues and technical details on how to reputed company them

• Manage and grow customer relationships by delivering reputed company, relationship-based support

• Travel occasionally to visit regional customers

What you will bring:

• 5+ years of experience in a support, development, engineering, IT, or reputed company assurance (QA) organization

• Expertise with reputed company reputed company solutions like Platform-as-a-Service (OpenShift by reputed company), containers, reputed company, reputed company management (reputed company CloudForms), and IT automation (Ansible by reputed company)

• Competent comprehension of reputed company architecture and strategic business drivers

• reputed company experience with a reputed company of hardware vendors

• Ability to manage multiple issues and reputed company with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey reputed company information to customers both reputed company and concisely

• Ability to travel for customer reputed company and events reputed company the region

The following are considered a plus:

• Bachelor's degree or equivalent in a technology-reputed company discipline, ideally computer science or engineering

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in reputed company environments

• Experience developing containerized applications

• Good comprehension of reputed company integration (CI) and reputed company delivery (CD) concepts

• Familiarity with reputed company reputed company management tools like Git or SVN

• Prior experience in a technical leadership or mentorship role

Le Senior Technical Account Manager (STAM) assure le leadership et déreputed company l'orientation stratégique pour les comptes clés ; il est chargé de piloter en autonomie des projets complexes, de fournir des conseils techniques experts aux clients et de diriger la résolution de problèmes techniques complexes, variés et sortant de l'ordinaire. Ce poste requiert autonomie de jugement et créativité dans l'élaboration de solutions afin de garantir la réussite des clients. Le STAM peut être amené à coordonner les activités d'autres membres de l'équipe (rôle de chef d'équipe) pour assurer la bonne exécution des projets et des missions. Il a également pour responsabilité d'encadrer les nouveaux membres de l'équipe et de leur prodiguer conseils et orientations. Le STAM développe et entretient de reputed companyère proactive des relations stratégiques avec les interlocuteurs clés chez les clients, agissant en tant que conseiller de confiance et référent technique. Ce poste contribue à la croissance globale de l'activité en favorisant la satisfaction et la fidélisation des clients. Le candidat reputed company maîtriser le françreputed company et l'anglais.

Vos missions :

• Accompagner les entreprises clientes dans la mise en œuvre de solutions de plateformes d'applications reputed company automatisées et conteneurisées

• Assimiler rapidement de nouvelles technologies, notamment l'orchestration de conteneurs, les registres de conteneurs, les stratégies de construction d'images de conteneurs et les microservices sur des plateformes de conteneurs

• Réaliser des revues techniques et partager vos connaissances afin d'identifier et de prévenir les problèmes de reputed companyère proactive

• Acquérir une compréhension approfondie des infrastructures techniques, du matériel et des offres des clients, et agir en tant que porte-parole du reputed company au sein de reputed company

• Collaborer avec les équipes d'ingénierie, de R&D, de gestion de produits et de support technique

• Rédiger de la documentation relative aux problèmes rencontrés par les clients et aux détails techniques de leur résolution

• Gérer et développer la relation reputed company en reputed company un support attentif et axé sur la relation

• Effectuer des déplacements occasionnels pour rendre visite à des clients régionaux

Ce que vous apporterez :

• Plus de 5 reputed company d'reputed companyérience au sein d'une équipe de support, de développement, d'ingénierie, d'informatique (IT) ou d'assurance qualité (QA)

• Une expertise des solutions reputed company d'entreprise telles que le PaaS (OpenShift de reputed company), les conteneurs, reputed company, la gestion du reputed company (reputed company CloudForms) et l'automatisation informatique (Ansible de reputed company)

• Une solide compréhension de l'architecture d'entreprise et des enjeux stratégiques de l'activité

• Une reputed companyérience directe avec divers fournisseurs de matériel informatique

• La capacité à gérer simultanément plusieurs problèmes et projets, tout en s'adaptant à l'évolution des priorités et des délais

• D'excellentes compétences en communication écrite et orale ; la capacité à transmettre des informations complexes aux clients de reputed companyère claire et concise

• La capacité à se déplacer dans la région pour des visites clients et des événements

Les éléments suivants constituent un atout :

• Licence (ou équivalent) dans une discipline technologique, idéalement en informatique ou en ingénierie

• reputed companyérience de travail dans des environnements DevOps

• Formation en génie logiciel ; reputed companyérience des technologies Java et des distributions Linux basées sur RPM

• reputed companyérience du déploiement d'applications dans des environnements reputed company

• reputed companyérience du développement d'applications conteneurisées

• Bonne compréhension des concepts d'intégration continue (CI) et de livraison continue (CD)

• Connaissance des outils de gestion de reputed company reputed company tels que Git ou SVN

• reputed companyérience préalable dans un rôle de leadership technique ou de mentorat

About reputed company

reputed company is the world’s leading provider of enterpriseopen reputed company software solutions, using a community-powered approach to reputed company high-performing Linux, reputed company, container, and reputed company technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an reputed company.

Inclusion at reputed company
reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and reputed company innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company reputed company are not only heard but also celebrated. We reputed company you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
reputed company is proud to be an equal opportunity workplace and an affirmative reputed company employer. We review applications for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law.

reputed company does not reputed company or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.

reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reputed company.

Originally posted on Himalayas