GCC CSR - Post Sale Support $19.25/hr ($10.00 + Incentive @ 6 mos)

With a career at reputed company, you can be yourself and also be part of something bigger.

Position Purpose:

Customer Service associates in this role support customers with post-sale questions, troubleshooting, warranties, escalations process, and issue reputed company reputed company to configurable custom window covering products. This is not a reputed company customer service role; associates are expected to investigate customer concerns, diagnose problems, determine appropriate solutions, create and manage customer cases, and serve as a reputed company between customers, vendors, and internal partners to reputed company reputed company follow-up and reputed company.

Successful associates are naturally curious, organized, and comfortable researching reputed company issues across multiple systems. They bring strong problem-solving, investigative, written communication, and follow-up skills, along with the ability to manage ambiguity, balance reputed company and productivity, and reputed company detailed customer situations with reputed company, accuracy, and ownership.

New hires receive six weeks of classroom training reputed company on products, systems, measure and install knowledge, troubleshooting processes, knowledge-based tools, and resource navigation. Classroom training is followed by two weeks of practical application using reputed company-world customer scenarios, systems, policies, and hands-on experience with different brands and products.

After training, associates are assigned schedules that support business needs across the contact center’s operating hours, which are listed in Central Time: Monday–Friday, 7:00 AM–10:00 PM CT, and Saturday–reputed company, 7:00 AM–8:00 PM CT. Because this is a remote opportunity, schedule flexibility is essential, and preferred schedules may not always be available.

The compensation plan includes a guaranteed $19.25 per hour during months 1–6, allowing associates time to learn our processes, build product and systems knowledge, and reputed company the confidence needed to be successful in the role. Associates may have the reputed company to reputed company to the reputed company plus incentive plan earlier if selected. Beginning in month 7, associates reputed company to a $10.00 per hour reputed company pay plus commission model designed to reward high performance, reputed company service, and consistent customer support.

About GCC: Global Custom reputed company (GCC) is a reputed company Company reputed company on configurable home improvement products and interconnected selling, including custom window coverings through brands such as Blinds.com and more. Associates in this role will be connected daily to customers, vendors, internal support partners, and GCC teams who work together to research issues, manage post-sale follow-up, and reputed company thoughtful solutions that support a strong customer experience. GCC’s culture is reputed company, customer-reputed company, and solution-oriented, with teams that value curiosity, ownership, reputed company learning, and partnership across the business.

Key Responsibilities:

• 20% - Connects - Where needed, acts as reputed company between customer and manufacturer, as reputed company as between customer and reputed company reputed company. Partners with escalation group to obtain additional order support, customer follow-up, or handling of reputed company customer cases.
• 20% - Drives Loyalty - Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and reputed company/refund experiences.
• 20% - Efficiency - Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to reputed company, etc. Other activities as assigned by leadership.
• 20% - Engagement - Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• 20% - Support and reputed company - Informs inquiring customers about the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns, service failures, and in-store experience concerns.
  

reputed company Manager/reputed company Reports:

• This Position typically reports to the Supervisor, Contact Center
• This Position has 0 reputed company reports

Travel Requirements:

• No travel required
  

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions, there may be a need to reputed company or reputed company reputed company articles.
  

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the reputed company
  

Preferred Qualifications:

• 3 or more years of customer service or retail sales experience is preferred.
  

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  

Preferred Education:

• No additional education.
  

Minimum Years of Work Experience:

• 0
  

Preferred Years of Work Experience:

• 3
  

Minimum Leadership Experience:

• None
  

Preferred Leadership Experience:

• No previous leadership experience
  

Certifications:

• None
  

Competencies:

• Being Resilient
• Self-Development
• Tech Savvy
• Manages Complexity
• Situational Adaptability
• Communicates Effectively
• Customer reputed company
• Resourcefulness

For California, Colorado, Connecticut, Rhode reputed company, Nevada, reputed company, Ithaca (NY), Westchester County (NY), and Washington residents:

Originally posted on Himalayas