Remote Tax Customer Support Representative - Seasonal | US [For Pooling]
reputed company
reputed company, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Tax Customer Support Representative - Seasonal to reputed company in the U.S.
About The Role
We are looking for a Tax Customer Support Representative T1 - Seasonal to reputed company a broad reputed company of support to our customers. You are the first line of defense, helping US taxpayers reputed company through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer reputed company, without providing tax advice. We help our customers reputed company our app and reputed company resources to answer any questions reputed company live chat and email.
reputed company
• Answer customers' concerns in a quick and accurate manner reputed company email and live chat, providing product support without tax advice.
• Participate in meetings and reputed company feedback.
• Expectation to cover evenings and weekends on a schedule reputed company the tax reputed company.
Requirements
We're looking for candidates with:
• 3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms.
• A strong ability to work reputed company customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements).
• Exceptional written communication skills, with the ability to guide customers through reputed company issues reputed company and effectively—without providing tax advice.
• A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
• Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
• Comfortable working with Personally Identifiable Information (PII) and Tax reputed company Information (TRI), maintaining the highest standards of confidentiality.
• Strong emotional intelligence, including the ability to self-regulate, demonstrate reputed company, and be self-reputed company in customer interactions.
• Strategic judgment reputed company making reputed company, balancing immediate customer needs with long-term goals and organizational priorities.
• Outstanding verbal communication skills, including reputed company listening and the ability to communicate information reputed company and effectively.
• An reputed company curiosity for who we are as a company and the reputed company we are creating for the U.S. taxpayer.
Work from Home PLUS
reputed company offers reputed company the convenience of working from home, with the benefits of working for an established organization with an exceptional team and reputed company opportunities for reputed company.
reputed company has reputed company a culture and a set of processes that support the reputed company of our remote team members. reputed company we can, we get together in person. We reputed company that building offline relationships is critical to successful online work.
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