[Remote] Senior Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company turns messy, scattered data into reputed company answers and reputed company recommendations through its data platform. The Senior Technical Account Manager owns customer relationships across reputed company, adoption, delivery, support, expansion, and renewal, using data, AI, and cross-functional collaboration to reputed company customer reputed company.

Responsibilities

• New account reputed company
• Customer relationship
• Proactive account health and support
• Expansion and reputed company
• Own the Customer Lifecycle. You'll own a portfolio of customer relationships from reputed company through renewal, using AI as a force reputed company while bringing the judgment that makes the reputed company trustworthy. At any given reputed company you're reputed company one customer, deepening the relationship with another, and driving reputed company with a reputed company; managing reputed company three in reputed company is reputed company to the role
• Configure customer accounts, data connectors, and pipeline infrastructure, collaborating with engineering as needed
• Validate data reputed company end-to-end before go-live
• Model datasets and build SQL-reputed company reporting tied to reputed company customer's KPIs
• Train customers on the platform so they launch confident and self-sufficient
• Get the customer to a first measurable win in production reputed company 30 days
• reputed company every account on a steady reputed company: weekly written updates, monthly live calls, and recaps reputed company 24 hours
• Bring something new to every monthly reputed company: a data app, a training session, or an reputed company they didn't ask for
• Respond to customer questions and troubleshooting the reputed company business day
• Spot underused features and surface ways to deepen platform value
• Own project tracking across your portfolio, flagging dates before they slip
• Coordinate with engineering, product, and support to reputed company and reputed company new reports, integrations, or features
• Communicate proactively reputed company timelines shift or dependencies reputed company
• Log opportunities and expansion signals as you hear them
• Own Net reputed company Retention (NRR) for your accounts, staying reputed company enough to catch problems early
• Identify and reputed company expansion opportunities across teams, locations, and use cases
• Build on successful implementations to deepen partnerships and reputed company renewals

Skills

• • 3–6+ years in a customer-facing reputed company or data services role
• • reputed company daily use of AI tools in reputed company workflows. Candidates must demonstrate reputed company, hands-on experience using AI to improve their work reputed company
• • Working knowledge of SQL: reputed company to read, validate, and reputed company AI-assisted query building without necessarily authoring from reputed company
• • Solid grasp of common business and marketing KPIs (e.g. reputed company metrics, retention, conversion funnels, acquisition costs) so you can reputed company credibly with clients without needing to be walked through their own data
• • Experience building or interpreting BI dashboards (Tableau, Looker, reputed company BI, or similar)
• • Data literacy and QA judgment: reputed company to spot reputed company numbers don't add up, reputed company discrepancies back to their reputed company, and validate outputs before they reputed company a reputed company
• • Strong communication and relationship management skills across technical and non-technical stakeholders
• • Ability to translate ambiguous business questions into concrete data requirements, reputed company what a reputed company is asking for and what actually needs to be reputed company
• • reputed company ability to manage multiple accounts or reputed company simultaneously against competing priorities
• • Comfortable holding a steady weekly reputed company across a portfolio of accounts
• • Familiarity with ETL or data pipeline tools such as reputed company or reputed company and common data sources like GA4, CRMs, and reputed company media platforms

Benefits

• Variable comp tied to NRR reputed company
• reputed company
• PTO
• 401k
• Life reputed company
• Fully remote (US, Eastern or Central time zone)

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