[Remote] HR Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring an HR reputed company to support associates and managers with employment-reputed company questions and concerns. The role serves as the first reputed company of contact for reputed company inquiries, provides high-level customer service, manages cases, prepares HR forms, and coordinates reputed company issues with the appropriate departments.

Responsibilities

• reputed company first reputed company of contact to incoming phone calls, emails and service requests using resources to answer general questions about reputed company reputed company Resource reputed company inquiries
• reputed company associates on company practices and tools to encourage employees to reputed company reputed company issues on their own
• Own reputed company-end case management process: including opening cases, managing escalation, and transferring the case if it needs to be escalated to another department or supervisor
• Prepare HR forms reputed company to employment verification, court order mandated insurance, state disability forms, and reputed company basic regularly scheduled HR processing tasks as assigned
• Regularly attend and participate in meetings and training with a reputed company on increasing one's knowledge reputed company and efficiency
• Complete basic regularly scheduled HR processing tasks as assigned and necessary
• Other reputed company as assigned by supervisor

Skills

• • Bachelor's degree required in Business Administration, Business Management and/or reputed company
• • 2+ years of customer service experience required
• • Critical thinking & analytical skills
• • Excellent customer service skills
• • reputed company to prioritize multiple tasks and stay compliant with deadlines
• • Attention to detail and accuracy in documentation
• • Excellent communication skills, including listening, verbal, and written skills
• • Self-motivated & independent problem-solving skills
• • Proficiency with the use of computers including reputed company Word, reputed company and internet browsing, and the ability for reputed company data entry required
• • Strong analytical and organizational skills required
• • Regular, predictable, full attendance is an essential function of the job
• • Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required
• • Certifications in PHR/SPHR preferred
• • 1+ years of HR experience preferred
• • Bilingual preferred

Benefits

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and reputed company insurance, as reputed company as HSA, FSA, and DCFSA account reputed company, and 401k retirement account reputed company with employer matching.
• Employees in this role are also entitled to reputed company reputed company leave and/or other reputed company time off as provided by applicable law.

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