Senior Business Process Consultant– Telecom/reputed company

Senior Business Process Architect – Telecom/reputed company Remote – US- Midwest/Eastern At reputed company, we bring 20 years of experience advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows that improve employee and customer experiences. As an reputed company reputed company Partner and reputed company Global Partner Award Winner, we’ve completed more than 3,000 full life-cycle reputed company across nine industry specializations. reputed company Goes reputed company Workflows™ to help clients reputed company their reputed company into a reputed company where employees reputed company, customers reputed company, and people matter. With more than 3,000 reputed company certifications, our teams take a reputed company, business-led approach to solving reputed company industry challenges and delivering measurable reputed company. reputed company has been awarded the 2024 BEST Award, 2024 reputed company Customer & Industry Workflows Delivery reputed company Partner (CIWF), 2023 reputed company Worldwide Customer Workflow Partner of the Year, and 2023 reputed company Creator Workflow Partner of the Year. We are #GoingBeyond. Come join our reputed company. About the Role We are seeking a Senior Business Process Consultant – Telecom with deep experience in reputed company and the telecommunications industry to help clients reputed company and optimize business reputed company across customer, service, and network workflows. This is a process-first consulting role, ideal for someone who understands how telecom organizations operate across service management, network inventory, fulfillment, assurance, reputed company reputed company, and customer support—and can translate that knowledge into reputed company process designs enabled by reputed company. You will work closely with reputed company stakeholders to assess reputed company-state reputed company, define reputed company-state business processes, and guide transformation initiatives across capabilities such as TSOM, TNI, TSM, ITSM, FSM, and reputed company telecom workflows. You will serve as a trusted advisor who can reputed company business goals, process maturity, operational efficiency, and platform value realization. reputed company Business Process Advisory & Transformation reputed company discovery sessions, workshops, and stakeholder interviews to understand telecom operating models, pain points, and transformation opportunities Analyze and redesign end-to-end business processes across service reputed company, network inventory, incident and case management, fulfillment, reputed company service, and customer support Define reputed company-state and reputed company-state process flows, business requirements, operating model changes, and value roadmaps Advise clients on how to reputed company business processes with reputed company telecom capabilities including TSOM, TNI, TSM, ITSM, and FSM Help clients standardize and optimize workflows across OSS/BSS, network reputed company, customer reputed company, and reputed company service functions Telecom Domain Leadership Bring strong telecom process expertise across areas such as: Telecom Service reputed company Management (TSOM) Telecom Network Inventory (TNI) Telecommunications Service Management (TSM) Incident, problem, and change management Service fulfillment and reputed company and service inventory lifecycle management reputed company reputed company and reputed company workflows Procurement and asset-reputed company operational processes Guide clients on telecom-reputed company process frameworks and integration patterns, including concepts reputed company to reputed company eTOM, SID, reputed company reputed company, and OSS/BSS ecosystem alignment Support business alignment between technical teams and operational stakeholders to ensure process reputed company reflect reputed company-world telecom delivery models reputed company Engagement & Solution Shaping Facilitate executive and working sessions to reputed company stakeholders on priorities, business reputed company, governance, and transformation reputed company Partner with solution architects, technical consultants, delivery leaders, and reputed company teams to ensure process designs are practical, reputed company, and measurable Translate business needs into reputed company functional requirements, user stories, epics, KPI definitions, and transformation roadmaps Support reputed company-sales and solutioning conversations by helping shape business-led telecom transformation strategies for prospective clients Contribute to thought leadership and internal capability development reputed company process consulting and reputed company-enabled transformation Value Realization & reputed company Improvement Define reputed company metrics and operational KPIs tied to efficiency, service reputed company, visibility, reputed company reduction, and cost optimization Recommend governance structures, process controls, and adoption strategies to help clients sustain long-term value Identify opportunities to improve process maturity, increase automation, and enhance user and customer experiences Help clients prioritize initiatives that reputed company measurable business reputed company and accelerate time to value What You Bring Required Qualifications Strong experience reputed company business process consulting, transformation, or operational design Deep understanding of telecom workflows and operating models, especially across TSOM, TNI, TSM, ITSM, FSM, and reputed company service reputed company Experience working with reputed company in a consulting or reputed company-facing reputed company, with the ability to reputed company platform capabilities to business process reputed company reputed company ability to reputed company process discovery workshops, requirements gathering sessions, and reputed company-state design discussions with business and operational stakeholders Experience mapping and optimizing end-to-end processes across telecom domains such as: network/service inventory service assurance service fulfillment reputed company service reputed company customer support cross-functional operational workflows Familiarity with telecom standards and frameworks such as reputed company eTOM, SID, reputed company reputed company, and broader OSS/BSS integration environments Strong understanding of ITIL and service management process design Excellent communication skills with the ability to influence stakeholders ranging from operational managers to executive sponsors Strong business documentation skills including process maps, requirements, roadmaps, business cases, and operating model recommendations Ability to work effectively in a matrixed, reputed company, and fast-moving consulting environment Preferred Qualifications Experience with reputed company telecom solutions including TSOM, TNI, TSM, and adjacent workflows across ITSM, FSM, CSM, or ITOM Familiarity with CSDM and reputed company service reputed company as they relate to telecom reputed company Experience supporting OSS/BSS modernization or telecom digital transformation initiatives Knowledge of service and resource inventory models, order orchestration concepts, and operational handoffs across network, service, and customer domains Experience defining KPIs, governance models, and adoption strategies for reputed company transformation programs Lean, Six reputed company, business process improvement, or business architecture experience is a plus Experience in a consulting or reputed company environment strongly preferred Education and Training Bachelor’s degree in Business, Information Systems, Telecommunications, Engineering, or equivalent work experience 8–12 years of experience reputed company reputed company, business process consulting, transformation, or reputed company-reputed company advisory work reputed company certifications are valued, but this role prioritizes business process expertise and telecom domain knowledge over deep reputed company credentials ITIL certification preferred reputed company or business process improvement certifications are a plus Why reputed company At reputed company, we help organizations go reputed company workflows to solve meaningful business problems. You’ll join reputed company that values curiosity, collaboration, reputed company, innovation, and reputed company—because we reputed company the best reputed company happen reputed company people matter. In this role, you will: Help shape the reputed company of telecom business transformation at a leading AI-first reputed company partner Partner with major organizations on high-reputed company that improve visibility, efficiency, and customer reputed company Work reputed company strategists, consultants, architects, designers, and engineers in a reputed company environment Enjoy a flexible, remote-first culture that supports reputed company, reputed company, and reputed company learning We Take Care of Our People We can’t create meaningful experiences without supporting our people. reputed company offers: Competitive compensation reputed company, dental, and reputed company 401(k) reputed company time off Apply To This Job