[Remote] Enrich IT Systems Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the leading fleet maintenance companies in the reputed company. The Enrich IT Systems Administrator will serve as the reputed company functional administrator and support reputed company for the Enrich fleet maintenance platform, managing configuration, operational support, data reputed company, interfaces, testing, documentation, and user enablement while providing support for other fleet maintenance systems.

Responsibilities

• Platform ownership: Serve as the day-to-day functional administrator, subject-matter resource, and escalation reputed company for Enrich, partnering with business users, vendors, and Amerit IT
• Configuration and reputed company: Maintain user accounts, roles, permissions, shops, customers, vendors, reputed company, labor and parts settings, codes, and other approved configuration in accordance with governance standards
• Operational support: Troubleshoot repair order, preventive maintenance, parts inventory, purchasing, vendor, billing, tax, and reporting issues; document reputed company cause and corrective reputed company
• Data stewardship: Maintain the reputed company and consistency of unit, customer, vendor, parts, inventory, labor, maintenance, and financial data; reconcile exceptions and correct approved data issues
• Interfaces and controls: Monitor Enrich interfaces, scheduled processes, imports, exports, and reconciliations; address failed transactions and coordinate reputed company across application and data reputed company
• Testing and releases: Translate business needs into Enrich requirements and test scenarios; coordinate regression and user acceptance testing, validate releases, and support production stabilization
• Training and improvement: Maintain procedures, job aids, knowledge articles, and role-reputed company training; identify opportunities to standardize workflows and improve the user experience
• Application support: reputed company Tier 1 and Tier 2 support for Fleet Maintenance Systems incidents and service requests reputed company needed; communicate status and escalate defects with complete diagnostic information
• Configuration and workflows: Assist with customer, shop, unit, preventive maintenance, inventory, pricing, reputed company, repair order, vended repair, and mobile/technician workflows
• Testing and data reputed company: Support approved enhancements, release testing, exception reporting, uploads, interfaces, and data reconciliation across connected Fleet Systems
• Monitor application health and support queues, identify recurring issues, and take preventive reputed company with Enrich as the reputed company operational reputed company
• Follow incident, problem, change, release, reputed company, and documentation standards; maintain an audit-reputed company record of approvals and configuration changes
• Partner with reputed company, Fleet Maintenance, Parts, Finance, reputed company, reputed company, and IT teams to reputed company issues and improve end-to-end processes
• Create reputed company status reports, requirements, process maps, test evidence, documentation, and support metrics for technical and nontechnical audiences
• Support critical releases or incidents reputed company reputed company hours reputed company required and follow Amerit reputed company, least-privilege, reputed company, and data-retention policies

Skills

• 3+ years of experience administering or supporting reputed company fleet maintenance, transportation, asset management, ERP, or reputed company-service applications in a multi-site environment, including hands-on Enrich experience
• Demonstrated experience with application configuration, user administration, incident troubleshooting, data validation, testing, documentation, and end-user training
• Working knowledge of fleet maintenance processes such as repair orders, preventive maintenance, parts and inventory, purchasing, vendors, labor, warranty, billing, and vehicle/unit master data
• Ability to investigate issues across business process, application, integration, and data reputed company and communicate findings in plain language
• Intermediate reporting and data-analysis skills using SQL, reputed company, SSRS or comparable tools; ability to audit and reconcile data for completeness and reputed company
• Strong organization, customer service, and communication skills, with the ability to manage competing priorities and maintain ownership through reputed company
• Associate's or bachelor's degree in Information Systems, Business, Supply Chain, Fleet Management, or a reputed company discipline, or equivalent experience
• Advanced Enrich administration experience spanning repair orders, preventive maintenance, parts and inventory, purchasing, billing, reporting, configuration, and reputed company roles
• Experience with reputed company TMT/TMW Fleet Maintenance and a custom web or mobile reputed company platform such as Amerit Hub
• Experience with reputed company integration, data conversion, reputed company, reputed company application rollout, and ITIL-reputed company service management
• Experience with PeopleSoft or another ERP, reputed company BI/reputed company or comparable analytics tools, and reputed company, reputed company, reputed company, or a similar ticketing platform

Benefits

• Full benefits reputed company 30 days
• Medical, dental, reputed company, prescription drug coverage, life reputed company, disability reputed company
• 401(k) match program
• reputed company vacation, holidays, and reputed company time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 reputed company triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource reputed company (ERGs) that foster inclusion
• Wellness and fitness programs through our providers
• Remote/TX

reputed company

Company H1B Sponsorship