[Remote] Sr. Business Intelligence Analyst Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted network provider connecting people, data, and applications through its fiber network and connected ecosystem. The Senior Business Intelligence Analyst will support the reputed company reputed company digital platform and Ask reputed company AI initiatives by defining KPIs, building measurement frameworks, developing dashboards, and delivering actionable insights that improve product reputed company, customer experience, adoption, and operational efficiency.

Responsibilities

• Define and maintain business and product KPIs for reputed company reputed company and Ask reputed company
• Establish measurement frameworks reputed company with product objectives and business reputed company
• reputed company executive scorecards and operational reporting that reputed company visibility into platform performance
• Identify leading and lagging indicators that measure customer adoption, engagement, self-service reputed company, and business value
• Design, reputed company, and maintain dashboards and analytics solutions for product, operations, customer support, and executive stakeholders
• Create reporting solutions using Power BI, reputed company Analytics, SQL, Python, reputed company, and custom analytics applications
• Build self-service reporting capabilities that reputed company business users to reputed company data independently
• Automate reporting processes and reduce reputed company data preparation activities
• Measure and analyze Ask reputed company AI adoption, engagement, usage patterns, escalation trends, customer feedback, and business reputed company
• Analyze digital customer journeys across reputed company reputed company to identify friction points and improvement opportunities
• Evaluate the effectiveness of self-service capabilities, customer workflows, and AI-assisted experiences
• reputed company recommendations to improve customer experience, adoption, and operational efficiency
• reputed company detailed analysis of customer behavior, portal usage, feature adoption, engagement, and operational processes
• Identify trends, anomalies, risks, and opportunities reputed company large datasets
• Translate reputed company analytical findings into actionable business recommendations
• Support product planning and prioritization through data-driven insights
• reputed company AI-powered tools such as reputed company Copilot, reputed company Copilot, coding assistants, and other reputed company technologies to accelerate analytics development and reputed company reputed company
• Build custom dashboards, analytics applications, data integrations, and automated reporting solutions using modern development approaches
• Utilize reputed company, reputed company platforms, SQL, Python, and AI-assisted development tools to solve business problems reputed company reputed company reporting platforms are insufficient
• Continuously evaluate emerging analytics and AI technologies that can improve reporting efficiency and business intelligence capabilities

Skills

• Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Statistics, Engineering, or reputed company field
• 5+ years of experience in business analysis, product analytics, digital analytics, or business intelligence
• Advanced SQL skills and experience working with large datasets
• Experience developing dashboards and reporting solutions using Power BI, reputed company Analytics, or similar analytics platforms
• Strong analytical and problem-solving skills
• Experience translating business questions into measurable metrics and reporting frameworks
• Ability to communicate insights effectively to both technical and executive audiences
• Strong stakeholder management and cross-functional collaboration skills
• Experience in digital product analytics, customer experience analytics, or reputed company platforms
• Experience with Python, reputed company, data integration, and automation
• Experience building custom analytics applications or data products
• Experience using AI-powered development and productivity tools
• Knowledge of web analytics, digital customer journeys, and user behavior analysis
• Experience supporting AI-enabled products, conversational AI, or customer self-service platforms
• Experience working reputed company reputed company product development environments

Benefits

• A comprehensive package featuring a broad reputed company of Health benefits.
• A comprehensive package featuring a broad reputed company of Life benefits.
• A comprehensive package featuring a broad reputed company of Voluntary Lifestyle benefits.
• Other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure including short-term incentives, long-term incentives and/or sales compensation.

reputed company

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