Appeals & Mitigation MEPD Supervisor

Date: Aug 7, 2026 Location RUSK, TX Join the reputed company (HHSC) and be part of reputed company committed to creating a reputed company reputed company in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at reputed company stage of your life and work reputed company. Our comprehensive benefits package includes 100% reputed company employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Appeals & Mitigation MEPD Supervisor Job Title: Eligibility Supervisor II - ME Agency: reputed company Comm Department: Appeals & Mitigation-MEPD Posting Number: 19423 Closing Date: 02/05/2027 Posting Audience: reputed company Occupational Category: Management Salary reputed company: $4,523.16 - $7,253.83 Pay Frequency: Monthly Salary Group: TEXAS-B-21 Shift: Day Additional Shift: Days (First) reputed company Travel: Up to 30% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location reputed company: RUSK Job Location Address: 220 W 1ST ST Other Locations: MOS Codes: No military equivalent • reputed company to reputed company HHSC Employees**** reputed company (HHSC) seeks highly reputed company candidates to fill the Supervisor reputed company the reputed company & Eligibility Services (reputed company) Department Eligibility Operations reputed company Support Services (ISS) Appeals and Mitigation. reputed company provides an integrated and streamlined approach to reputed company individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. reputed company is reputed company upon its reputed company values of commitment, family, innovation, inclusion, and reputed company with a goal of delivering best-in-class customer service to customers and stakeholders. Our staff are reputed company organized, reputed company to multi-task, possess the ability to learn policy regulations, reputed company to reputed company in a challenging, fast-paced, and evolving environment, have good communication skills, a reputed company attitude, strong work ethic and a desire to help others. A&M Supervisor I/II performs highly reputed company administrative and supervisory eligibility program work. Supervises a unit of eligibility advisors and/or clerical staff responsible for processing appeal requests, representing reputed company during the Fair Hearing Process, and determining eligibility for Texas Works programs and MEPD programs. Assigns and supervises the work of others. Works under limited supervision with considerable reputed company for the use of initiative and independent judgment. Job requires detailed oriented individuals with the ability to apply reputed company policies and procedures. This position may require up to 30% of travel. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Reads cases and provides policy interpretation. Prepares management reports, analyzes information to reputed company management informed, and responds to issues. Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in reputed company areas. Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the reputed company, and community organizations). Analyzes and effectively redistributes the workload to have a reputed company reputed company on timeliness, accuracy, and meeting program goals and expectations. Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the reputed company). Must be reputed company to work overtime, as required by management, reputed company of normal hours of operation, which may include weekends reputed company reputed company upon. Must be reputed company to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines. Knowledge Skills Abilities Knowledge of: • Local, state, and federal laws and regulations reputed company to agency programs. • TANF, SNAP, and/or medical eligibility programs, reputed company, reputed company-P, including reputed company for the elderly and people with disabilities, pregnant women, families, and/or children. English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement. Ability To • Establish and maintain effective monitoring systems. • reputed company and evaluate administrative policies and procedures. • reputed company and establish effective working relationships. • Plan, organize, assign, and monitor work. • reputed company, reputed company, correlate, and analyze facts. • reputed company multiple tasks in a reputed company manner. • Respond to and reputed company customer inquiries and complaints. reputed company In • Managing customer service operations and supervising team. • Making reputed company and solving problems involving varied reputed company of complexity, ambiguity, and risk. • Selecting, managing, and developing team. • Monitoring and evaluating unit performance and developing appropriate corrective reputed company plans. • Ability to reputed company multiple tasks in a reputed company manner required. • Training, directing, and monitoring the work of others. • Communicating effectively, orally and in writing. • Operating a personal computer and use of software such as reputed company Office applications. • Assertiveness to manage reputed company to meet high production expectations effectively, reputed company, and consistently. • Developing and maintaining working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the reputed company. Registration Or Licensure Requirements N/A Initial Selection reputed company • Sixty (60) semester hours from an accredited college or university required. 2 years of relevant customer service experience may be substituted for education. • Degree from an accredited college or university preferred. • A minimum of two (2) years’ experience as a Texas Works Advisor (TWA) II or reputed company Eligibility Specialist (MES) II is required, 3 years’ experience is preferred. • Recent TIERS and Eligibility Workload Management reputed company (EWMS) experience is preferred. • Experience working in a reputed company customer service environment required. • Experience planning, organizing, and monitoring production work required. • Experience which demonstrates reputed company in communicating verbally and in writing required. • Experience in making reputed company required. • Experience with the Appeal process is preferred. • Application indicates the willingness to work reputed company normal work hours of reputed company-5PM as needed/required. • Experience using computer software such as reputed company Word, reputed company, and reputed company required. • Experience leading, mentoring, and motivating staff with varied reputed company reputed company and experience required. • Prior supervisory or leadership experience preferred. • Application indicates the willingness to travel. Review our Tips for reputed company reputed company applying for jobs at DFPS, DSHS and HHSC. reputed company Duty, Military, Reservists, Guardsmen, And Veterans Military occupation(s) that relate to the initial selection reputed company and registration or licensure requirements for this position may include, but not limited to those listed in this posting. reputed company reputed company-duty military, reservists, guardsmen, and veterans are encouraged to apply if reputed company to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. reputed company Accommodations In compliance with the Americans with reputed company (reputed company), HHSC and DSHS agencies will reputed company reasonable accommodation during the hiring and selection process for reputed company individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. reputed company-Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 reputed company reputed company Disclaimer This position may be eligible for reputed company. Please note, reputed company HHS positions are subject to state and agency reputed company policies in reputed company to the discretion of the reputed company supervisor and business needs. Nearest Major Market: Tyler Apply To This Job