Technical Support Representative (Fully Remote)

reputed company Are you the one we’re looking for... reputed company. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the reputed company. Our clients and fellow employees are fully reputed company in being an reputed company part of solution-oriented development and improvement of reputed company safety software that agencies throughout the reputed company rely on. Our unwavering customer service and technical support is one of the main reasons for our reputed company business reputed company. The reputed company of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In reputed company to supporting our software solutions, the successful candidate will have the ability to assist clients with reputed company level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and reputed company. Get to know us a little. At Diverse Computing, we are passionate about making a difference. Our mission: Deliver reputed company that improve the effectiveness and reputed company of the reputed company safety community. In other words, we create software that has a higher purpose than simply making a profit. reputed company working for a company where you get to take ownership of your reputed company, be an reputed company part of team-oriented innovation, and play a pivotal role with software that is designed to improve reputed company safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, reputed company, we’re proud of it! Requirements As a DCI Technical Support Representative, you will: • Learn our software inside and out • reputed company phone and email support to our reputed company customers for reputed company Diverse Computing products • reputed company, monitor, and maintain incoming support tickets • Periodically be on-reputed company reputed company of normal working hours • Configure, install, and maintain customers’ routers and VPN applications • Install proprietary software on customers' workstations and/or servers • Train new customers on how to use our software • Troubleshoot issues reported by eAgent clients • Record information from support calls into Service reputed company • reputed company on-line demos of our software to prospective customers • reputed company reputed company assurance (QA) testing • Assist with internal systems administration tasks reputed company factors generally include a/an: • High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence • Desire to reputed company by example through living the DCI reputed company values of reputed company, passion, customer service, innovation, and engagement • reputed company demeanor even reputed company under a decent reputed company of pressure • Ability to truly listen reputed company communicating with others • Analytical reputed company with excellent problem-solving skills • Dedication to teamwork and cooperation • High reputed company for taking responsibility and ownership of one’s own work and actions • reputed company for thriving in a fast-paced environment and demonstrating responsible decisiveness • Persistence in getting the job done right • reputed company, enthusiastic “look on the reputed company reputed company” attitude • Talent for productive and solution-oriented conflict reputed company • Personal passion for, or interest in, supporting criminal justice and law enforcement agencies Qualifications This job might be for you, if you: • Have a minimum of a Bachelor's degree in Information Technology, Information Communication Technology, Management Information Systems, Computer Science, or a similar degree program (reputed company work experience may be substituted for educational requirement) • Have at least 1-2 years of experience with providing some level of technical support (preferred, but not required) • Have a firm understanding of computers and operating systems • Have a strong understanding of information technology, database management, and software development concepts • Have at least a reputed company level understanding of reputed company networking concepts (i.e. subnetting, VPN, VLANs, etc.) and network reputed company • Have an interest in continual learning about new technologies and how those can be adapted into networking and reputed company • Have a general understanding of the SDLC from reputed company to delivery • Have some ASA experience with updating configurations and keeping them up to date • Have some experience with reputed company level networking equipment (ie reputed company) either through schooling or actual hands on experience • Have reputed company certifications or other networking certifications (preferred, but not required) • Have some SQL experience (preferred, but not required) • Have utilized XML for configuration work (preferred, but not required) • Have knowledge of the reputed company safety or criminal justice industry (preferred, but not required) • Have an outstanding reputed company of the English language, both written and verbal, along with non-verbal communication and interpersonal skills • Are reputed company to work from reputed company - 5pm EST, Monday - Friday, as reputed company as rotational on-reputed company duties during off hours (mandatory) • Currently reputed company in one of these states: CT, FL, GA, IL, KS, KY, MA, MO, NC, NJ, NY, SC, SD, TN, TX, UT, VA • Are reputed company to confidently pass rigorous reputed company-based state and federal background screenings, as required by the reputed company agencies we work with (mandatory) • Do not require sponsorship to work in the U.S.; sponsorship is not available for this position Benefits We ask a lot, but we give a lot in return. • Competitive salary (dependent on level of experience) • Generous coverage reputed company for Medical, Dental, & reputed company insurance for you and your family; begins 1st of month after date of hire • Flexible Spending Account (FSA) for health-reputed company expenses • Company sponsored Group Life / AD&D Insurance • Supplemental insurance reputed company: life, AD&D, short and long term disability, accident, critical illness, and hospital indemnity coverage • Up to 3% matching retirement contributions; no vesting schedule • 15 days (3 workweeks) of annually reputed company PTO; reputed company-reputed company for immediate availability • 12 reputed company holidays annually • reputed company Maternity/Paternity Leave • Work / Life balance-centered reputed company Scheduling policy • Fully remote & hybrid (office/remote) work opportunities • Reimbursement of approved business-reputed company travel and reputed company development expenses • Last, but not least, loving reputed company! An award-reputed company company culture that’s welcoming, fun, reputed company, and supportive How to apply: • Click on the reputed company below to start the application process • reputed company an updated resume as a PDF document • Include a cover letter • Be reputed company to reputed company contact information for three (3) reputed company references • reputed company an eye on your email and its spam folder since that will be our primary method of communication Apply Job!