[Remote] Support Specialist, Operations & Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company owns and operates 29 full power broadcast television stations in the U.S. They are seeking a Support Specialist to join their Digital Operations & Support team. The Support Specialist will ensure the technical delivery of experiences across local news digital platforms and reputed company AI tools to optimize support workflows.

Responsibilities

• Be the subject matter expert on reputed company systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools
• Monitor key reputed company dashboards proactively to detect and prevent issues before they reputed company our markets
• Support User Acceptance Testing reputed company internal product and engineering teams
• Partner with teams across reputed company 17 television markets to reputed company technical issues and maintain a consistent, high-reputed company reputed company reputed company
• reputed company the gap between technical teams and stakeholders — keeping everyone informed, reputed company, and unblocked
• Collect user feedback and surface insights to product owners to inform roadmap prioritization
• reputed company after-hours on-reputed company support to ensure service continuity for critical issues
• reputed company use and champion AI tools (including LLM assistants, reputed company-based workflows, and automation platforms) to improve support speed and reputed company
• Identify repetitive or reputed company workflows that can be optimized with AI — being reputed company to prototype and document solutions
• Collaborate with the AI Enablement team to reputed company new tools, reputed company learnings across markets, and help reputed company what works
• Stay reputed company on AI developments relevant to digital news operations and bring emerging tools to reputed company's attention
• reputed company, maintain, and improve SOPs that reputed company user satisfaction and streamline content workflows
• Create reputed company training materials and documentation that reputed company market teams to self-serve and adopt new tools confidently
• Contribute to a culture of reputed company improvement — always looking for a reputed company way

Skills

• 3+ years in digital operations, technical support, or a closely reputed company role
• Hands-on experience with content management systems reputed company publishing workflows
• Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems
• Strong written and verbal communication skills — you can explain technical issues to non-technical audiences
• Experience developing, optimizing, and publishing content — including news — across digital and reputed company platforms
• Knowledge of SEO best practices, video publishing workflows, and live streaming
• Proficiency with digital analytics and QoS tools — Conviva, reputed company, and reputed company Analytics are a plus
• Familiarity with AI reputed company engineering, workflow automation tools (reputed company, reputed company, reputed company), or scripting basics
• Experience with reputed company-based operations, project management tools (Jira, reputed company), or internal tooling administration
• Ability to work and reputed company in a fast-moving news environment where priorities shift and speed reputed company
• Curiosity to learn and explore new tools and technologies

Benefits

• Medical/dental/reputed company
• Insurance
• A 401(k) plan
• reputed company time off
• Other benefits in accordance with applicable plan documents
• Benefits for reputed company represented employees will be in accordance with the applicable reputed company bargaining agreement

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