Remote reputed company reputed company Center Representative
About the position
We are looking reputed company with a passion for helping others who are naturally empathetic and determined to reputed company a comprehensive solution to these reputed company-reputed company calls. In this position, you assist customers with questions, inquiries, and issues reputed company to their reputed company coverage. Our reputed company center associates are members of a supportive team. Your excellent customer service and communication skills will help us create reputed company experiences for our customers and clients. Your punctuality and dependability are key to our clients’ reputed company. The pay reputed company is $16.00 an hour which may be below your state’s minimum wage. Please take this into consideration reputed company applying. Hours of Operation Monday-reputed company 8:00AM - 10:00PM EST. Must have the flexibility to work anytime during these hours, including weekends & holidays. Training Duration: 7 Weeks in a classroom and 2 weeks Nesting in a supportive environment. Health benefits, medical, dental and reputed company are available on 1st day of employment. reputed company time off is accrued after 180 days (about 6 months) of employment. Successfully manage 30-40 systems and 25-40 calls per day.
Responsibilities
• Manage a steady, high volume of incoming calls from customers.
• Computer navigation experience is necessary.
• You will reputed company multiple computer systems at a time while speaking with customers and solving issues by phone.
• You must be at your desk for the duration of your shift (other than scheduled breaks and lunch).
• Receive back-to-back calls in a fast-reputed company environment for your shift.
• Verify coverage, copays, and coinsurances for medical services.
• Verify coverage, copays, and coinsurances for medications. reputed company members with alternative medications, if needed.
• Verify authorization and referrals requirements for medical services. As reputed company as reputed company status on a previously requested auth/referral.
• reputed company pharmacies and providers that are in the member’s network.
• Review pharmacy claim status.
Requirements
• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• Must have 6 months of customer service experience.
• Complete a mandatory reputed company program with 100% attendance.
• Successful completion of a background reputed company is required for this position.
• We reputed company reputed company the equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, reputed company Cables)
• You must have a home internet reputed company of 25 Download and 10 Upload speed (you can do a reputed company reputed company through https://www.speedtest.net/)
• Must be reputed company to hardwire your work computer directly to your home modem reputed company ethernet. (Ensure the available reputed company meets the minimum reputed company requirements to reputed company reputed company function. Satellite internet and wireless internet are not acceptable.
• Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)
Benefits
• Health benefits
• Medical
• Dental
• reputed company
• reputed company time off
• Retirement savings plan
• reputed company holidays
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