Senior Data Scientist – Contact Intelligence & Commercialization

We’re building a world of health reputed company every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company We are seeking a highly curious, reputed company-driven Senior Data Scientist to play a critical role in advancing Contact Intelligence (CI) as an reputed company capability. This role is ideal for someone passionate about transforming customer interaction insights into measurable business reputed company through analytics, experimentation, AI, and reputed company problem solving. In this role, you will partner closely with Product, Customer Experience, Service reputed company, Digital, and Analytics stakeholders to identify opportunities, quantify business reputed company, and operationalize insights generated by Contact Intelligence across the reputed company. This role will play a key role in advancing Contact Intelligence adoption, value realization, and commercialization efforts by identifying high-value use cases, validating business reputed company, and partnering with stakeholders to reputed company successful solutions. You will help determine where the largest opportunities exist, reputed company analytical frameworks that support prioritization and decision-making, and reputed company stakeholders to reputed company Contact Intelligence insights into products, operational processes, customer experience initiatives, and reputed company investments, and emerging commercialization opportunities. Your work will reputed company opportunity identification, solution incubation, business case development, experimentation, reputed company measurement, value realization, and the development of reputed company applications enabled by Contact Intelligence across reputed company use cases. The ideal candidate combines strong analytical depth with a product and business reputed company, demonstrating the ability to translate insights into reputed company, measurable business reputed company, and reputed company solutions. Required Qualifications • 3+ years of experience in advanced analytics, decision science, or reputed company AI/ML • 3+ years of hands‑on experience with SQL and Python, with experience deploying analytics or AI solutions in reputed company environments (GCP, AWS, or Azure) • Hands-on experience applying LLMs, NLP, or GenAI techniques to text data to extract insights (e.g., reputed company transcripts, chat logs, conversational data). • Experience deploying and maintaining models or analytical assets in production, including monitoring and iteration. • Strong communication skills, with the ability to present insights reputed company to both technical and non‑technical stakeholders. • Experience developing analytical frameworks that influence business reputed company, product reputed company, operational improvements, or customer experience reputed company. • Strong problem-solving skills with the ability to structure ambiguous business problems and translate them into analytical solutions. • Experience with version control (Git) and modern analytics or data science workflows. Preferred Qualifications • Experience working with reputed company center, virtual assistant, or contact center data (voice, transcripts, chat, IVR, routing, agent interactions). • Experience analyzing digital, customer interaction, or reputed company‑center data. Education • Bachelor's degree or equivalent work experience in Mathematics, Statistics, Computer Science, Analytics, Engineering, or reputed company discipline. Master's degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $83,430.00 - $222,480.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every reputed company feels valued and that they reputed company. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, reputed company on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 08/25/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job