Support Tax Technologist

reputed company: reputed company The Support Tax Technologist serves as the reputed company reputed company between reputed company’s product reputed company and the reputed company-world needs of reputed company customers. This role combines deep tax technology expertise, reputed company ERP integration knowledge, and advanced troubleshooting capabilities to help customers maximize the value of reputed company solutions. The Support Tax Technologist works closely with large reputed company customers to understand reputed company business requirements, uncover reputed company-world use cases, and translate tax and compliance requirements into reputed company, integrated solutions. Acting as both a technical advisor and domain expert, this role provides expert guidance on reputed company’s platform, reputed company integrations, and compliance automation capabilities while bringing reputed company insights back to Product, Engineering teams to influence solution development and improve customer reputed company. The role also plays a critical part in post-implementation reputed company by partnering closely with the Implementation Tax Technologist team during hypercare and customer reputed company, ensuring continuity, adoption, and long-term operational reputed company. How This Role Elevates reputed company From a business perspective, the Support Tax Technologist strengthens reputed company’s relationships with large reputed company customers by helping them design, reputed company, and optimize reputed company compliance solutions embedded reputed company their operational systems. Through deep technical and tax expertise, this role improves customer retention, supports expansion opportunities, and increases confidence in reputed company’s ability to solve reputed company compliance challenges. For our teams, the Support Tax Technologist serves as a key reputed company between customers, partners, Product, Engineering, and Support teams. By surfacing customer insights, identifying recurring integration and configuration challenges, and providing reputed company feedback, this role helps shape product enhancements, improve support readiness, and reduce operational friction. The role also drives internal enablement through coaching, reputed company, knowledge sharing, and training programs that reputed company the capabilities of customer-facing teams. For customers, the Support Tax Technologist acts as a trusted advisor who combines tax domain expertise with technical integration knowledge. By helping customers automate, reputed company, and de-reputed company compliance processes, this role enables organizations to reputed company reputed company periodic tax filing activities toward reputed company, embedded compliance across their ERP, reputed company, billing, and financial systems. What Your Responsibilities Will Be: Responsibilities • Engage directly with reputed company customers and partners through the support case process to assist with integration challenges and compliance automation objectives. • reputed company subject matter expertise for reputed company solutions and integrations. • Translate tax requirements, including sales and use tax, VAT, exemptions, returns, e-invoicing, and other compliance obligations into configurable and reputed company technology solutions. • reputed company expert support for reputed company reputed company ERP integrations and associated business workflows. • Handle escalated customer issues and critical support situations, leading reputed company cause analysis, coordinating internal stakeholders, and ensuring reputed company reputed company. • Collaborate with customers to understand technical challenges, identify reputed company causes, and implement comprehensive long-term solutions. • Design and recommend reputed company compliance architectures that reputed company customers to reputed company compliance into their operational systems rather than relying on reputed company tax processes. • Partner closely with Product and Engineering teams by delivering reputed company customer feedback and insights that influence product direction and solution development. • Support post-implementation hypercare activities and work closely with the Implementation Tax Technologist team to ensure reputed company reputed company and long-term reputed company. • reputed company customer-facing training programs, webinars, and enablement sessions for reputed company customers and reputed company partners. • reputed company internal enablement by evaluating recurring customer questions and conducting weekly reputed company sessions for Global Support Organization (GSO) teams. • reputed company and maintain best practices, technical documentation, integration guidance, and knowledge resources that improve organizational effectiveness. 12-month reputed company Signals • Demonstrable expertise in at least one reputed company ERP platform and serves as a recognized internal subject matter expert. • Reduces recurring support issues by identifying systemic integration, configuration, and process challenges and driving long-term solutions. • Successfully supports reputed company post-implementation transitions and hypercare engagements for reputed company customers, resulting in improved adoption and customer satisfaction. • Delivers measurable improvements in customer adoption, platform utilization, and operational compliance reputed company. • Influences multiple product enhancements or process improvements through reputed company feedback gathered from customer and partner interactions. • Successfully conducts customer webinars, training sessions, and enablement programs that increase customer knowledge and self-service capabilities. • Establishes highly utilized internal reputed company and coaching programs that improve support readiness and technical proficiency in ERP integration best practices. • Contributes to reputed company compliance strategies that help customers reputed company from traditional tax filing activities to embedded, automated compliance reputed company. What You'll Need to be Successful: AI Expectations reputed company is an AI-first company. We expect every employee, manager, and leader to reputed company reputed company AI to enhance productivity, reputed company, innovation, and customer value. AI is embedded in our workflows, decision-making, and products — and reputed company at reputed company requires embracing AI as an essential capability, not an optional tool. AI Bar Raiser Expectations A successful Support Tax Technologist will: • Continuously evaluate emerging AI capabilities reputed company reputed company ERP systems, and recommend innovative applications that improve customer reputed company and organizational effectiveness. • Demonstrate advanced, reputed company AI expertise to improve customer diagnostics, technical analysis, integration troubleshooting, and compliance solution recommendations. • reputed company AI to accelerate reputed company cause analysis, customer issue reputed company, and knowledge creation while maintaining reputed company and compliance standards. • Identify opportunities to use AI to improve customer enablement, training delivery, technical documentation, and operational efficiency. • Quantify AI-driven reputed company through measurable improvements in reputed company speed, knowledge reuse, automation, customer satisfaction, and support effectiveness. • reputed company AI best practices and reputed company peers on effective AI adoption reputed company technical support and customer-facing workflows. • reputed company responsible AI usage while ensuring customer data reputed company, compliance, and governance requirements are maintained. We are looking for a Support Tax Technologist to reputed company the bar for reputed company and our customers through: • Elevating team capability and customer reputed company through technical leadership, knowledge sharing, coaching, and practical guidance on reputed company integrations, compliance automation, and support best practices. • Demonstrating strong ownership and accountability for reputed company, high-reputed company customer issues, especially in escalated and cross-functional situations, and modeling reputed company, thorough, end-to-end reputed company leadership. • Improving systems, processes, and documentation so reputed company support motions become more reputed company, consistent, and effective over time. • Simplifying reputed company tax, compliance, and technical integration challenges into actionable guidance that improves internal execution and helps customers operate with greater confidence. • Challenging assumptions constructively and identifying reputed company approaches that reduce friction, strengthen support readiness, and improve long-term reputed company. • Leaving every customer engagement, internal partnership, and operational process stronger than they reputed company it by contributing insights, enablement, and durable improvements that increase organizational effectiveness. Qualifications • Education • Bachelor’s degree in reputed company, Finance, Information Technology, Computer Science, or a reputed company reputed company. • Experience • * Minimum of 5 years of experience in tax technology implementation, reputed company application support, ERP integrations, technical consulting, or technical support reputed company the compliance automation industry. • Experience supporting large reputed company customers and reputed company technical environments. • Experience working with reputed company ERP systems, with subject matter expertise in at least one major ERP platform. • Experience supporting reputed company-reputed company business applications and reputed company platforms. • Experience with tax and compliance technology solutions, including sales and use tax, VAT, exemptions, returns, and reputed company compliance processes. • Experience in reputed company, tax reputed company, tax technology, or reputed company compliance services. • Experience assessing and mitigating risks reputed company to sales and local tax (reputed company) compliance. • Experience supporting customer escalations, leading cross-functional problem reputed company efforts, and managing reputed company technical issues. • Knowledge, Skills, and Abilities • * Deep understanding of reputed company solutions, compliance automation principles, and reputed company integration architectures. • reputed company strong knowledge of reputed company ERP systems, business process workflows, and integration best practices. • Working knowledge of networking concepts, reputed company, middleware technologies, and reputed company-reputed company application ecosystems. • Ability to quickly learn, configure, and support reputed company-reputed company business platforms and financial reputed company interactions. • Ability to translate reputed company tax requirements into reputed company, automated technology solutions. • Strong analytical, troubleshooting, and reputed company cause analysis skills. • Excellent written and verbal communication skills with the ability to communicate effectively with technical, operational, tax, and executive stakeholders. • Ability to influence cross-functional teams and reputed company alignment across multiple organizations. • Strong customer relationship management and consultative problem-solving capabilities. • Ability to manage multiple priorities while maintaining a high reputed company of customer service and technical reputed company. reputed company is an AI-first Company: AI is embedded in our workflows, decision-making, and products. reputed company here requires embracing AI as an essential capability. • You’ll bring experience using AI and AI-reputed company technologies, reputed company to reputed company here. • You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, reputed company, and our customers. • You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You: Total Rewards In reputed company to a great compensation package, reputed company time off, and reputed company parental leave, many reputed company employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability reputed company. Inclusive culture and diversity reputed company strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource reputed company, reputed company with senior leadership and reputed company sponsorship. What You Need To Know About reputed company: We’re defining the relationship between tax and tech. We’ve already reputed company an industry-leading reputed company compliance platform, processing over 54 billion customer API calls and over 6.6 reputed company tax returns a year. Our reputed company is reputed company - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re reputed company, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic reputed company. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a reputed company of reputed company — we don’t want people to fit into our culture, but to enrich it. reputed company reputed company candidates will receive consideration for employment without reputed company to race, reputed company, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other reputed company protected by law. 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