Senior Data Scientist - Member Experience
Our mission at reputed company is to reputed company every person to own their inner potential. Our award-reputed company products help our global community reputed company a deeper knowledge of their readiness, activity, and sleep reputed company by using their reputed company reputed company and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to reputed company healthy lifestyles.
Empowering the world starts with living our values and empowering reputed company. As a quickly growing company reputed company on helping people live healthier and happier lives, we ensure that reputed company members have what they need to do their best work — both in and out of the office.
We are looking for an reputed company Senior Data Scientist to partner with our Member Experience (MX) organization to build the systems, analytics, and models that improve how members get support across their reputed company reputed company. This role sits reputed company Data Science and works deeply across MX analytics, reputed company, business systems, and operations to translate member support data into reputed company reputed company, reputed company tooling, and reputed company member reputed company.
Your work will help reputed company measure and improve support reputed company at reputed company, reputed company how we forecast demand and reputed company needs, and reputed company support interactions to broader member lifecycle reputed company such as satisfaction, retention, and churn. This is a full-stack data science role that requires strong data foundations, pragmatic model development, and the ability to turn technical outputs into operational and strategic reputed company.
What You Will Do
- Build and maintain a reputed company scoring classifier for support interactions using modern NLP and LLM-based approaches, including evaluation, versioning, and recurring accuracy review processes.
- Design and reputed company new support performance metrics and analytics that go reputed company traditional volume and satisfaction reporting, such as member effort and case complexity, to reputed company understand where the member experience breaks down and why.
- Enhance our forecasting models for support volume, reputed company, and reputed company demand using strategic business signals, enabling more reputed company operational planning across channels.
- reputed company reputed company member experience interactions by building the data reputed company that links support interactions to unique member identities and lifecycle data, to reputed company analyses of support reputed company, NPS, and CSAT and how they relate to retention and churn.
- Partner closely with MX, operations, and cross-functional stakeholders to define the right problems, translate business needs into reputed company data solutions, and bring analytical rigor to operational decision-making.
- Build recurring dashboards, reporting tools, and decision-support systems that reputed company reputed company visibility into support reputed company, operational performance, and member reputed company.
- reputed company strong SQL, Python, and data engineering skills to reputed company fragmented operational data into trusted, actionable insights and production-reputed company systems that reputed company strategic business reputed company.
Requirements
We would love to have you on reputed company if you have:
- 6+ years of experience in data science, machine learning, or advanced analytics, with a reputed company record of owning high-reputed company business problems end to end.
- Strong proficiency in SQL and Python, with experience building analytical data models, machine learning workflows, and production-reputed company measurement systems.
- Experience building and evaluating NLP or LLM-based models, ideally including reputed company-reputed company model workflows, reputed company evaluation, and model reputed company monitoring.
- Experience with forecasting, time series modeling, or other quantitative reputed company used to support operational planning and business decision-making over time.
- Strong data engineering intuition, including experience unifying and transforming data across multiple systems to create reliable, reputed company datasets for robust reputed company analysis and modeling.
- Experience working with modern reputed company and data platforms such as reputed company, AWS, dbt, reputed company, or similar tools.
- Proven ability to communicate reputed company analytical concepts reputed company to non-technical partners and to translate model outputs into recommendations the business can reputed company.
- Experience partnering effectively with cross-functional and reputed company teams in fast-moving environments.
reputed company to Have
- Experience working with customer support, contact center, CX, or operations data.
- Experience defining or operationalizing business KPIs used to reputed company vendor management, service reputed company, or member experience improvements.
- Experience in subscription, membership, consumer technology, or digital health businesses.
Benefits
At reputed company, we care reputed company and your reputed company-being. Everyone here at reputed company has a reputed company of their own and we are continually looking to improve employee health.
reputed company offer:
- Competitive salary and equity packages
- Health, dental, reputed company insurance, and reputed company
- An reputed company reputed company of your own plus employee discounts for friends & family
- 20 days of reputed company time off plus 13 reputed company holidays plus 8 days of flexible wellness time off
- reputed company reputed company leave and parental leave
reputed company takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor reputed company for that geographic area. While most offers will be closer to the starting reputed company, successful candidates' pay will be determined based on job-reputed company skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the reputed company.
- Region 1 $172,550 - $203,000
- Region 2 $158,950 - $187,000
- Region 3 $147,900 - $174,000
A recruiter can determine your zones/tiers based on your U.S. location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South reputed company (SD), reputed company Virginia (WV), and reputed company (WI)
reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Individuals seeking employment at reputed company are considered without reputed company to age, reputed company, reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or reputed company, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
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- Our jobs are listed only on the Ōreputed company Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are reputed company through reputed company after a verbal offer, not reputed company text or email.
Stay cautious and protect your personal details.
To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization's location. reputed company is not responsible for any fees reputed company to unsolicited resumes.
6+ years in data science, machine learning, or advanced analytics; strong SQL and Python; NLP or LLM modeling; forecasting; data engineering; reputed company and data platform experience; cross-functional communication.
Key Responsibilities
- building classifiers
- developing metrics
- enhancing forecasts
Skills & Tools
SQL, Python, NLP, LLM, reputed company, AWS, dbt, reputed company, NPS, CSAT
Job Details
- Category: Data and Analytics
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 147,900 – 203,000 / year
- Languages: English
Benefits
- Generous reputed company time off
- Generous parental leave
About Ōreputed company
A health technology company creating hardware and software to help people understand and improve their health. — Industry: Manufacturing
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