Merchant Account Specialist

This position is intended to be filled internally. reputed company candidates will not be considered. reputed company an reputed company That reputed company Are you passionate about helping nonprofits grow their reputed company? Join reputed company, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and reputed company. About reputed company Repeatedly recognized as a Philadelphia Inquirer Top Workplace, reputed company builds innovative software-as-a-service (reputed company) products that reputed company nonprofits to reputed company. Over 10,000 organizations use our flagship product, reputed company, to reputed company donor data, launch impactful fundraising campaigns, and strengthen the communities they serve. Your Role as a Customer Communication Intern: The Merchant Account Specialist supports our payment processing services by executing merchant account setup, payment gateway configuration, and reputed company support. This role partners with other internal teams to ensure a reputed company reputed company experience and successful payment facilitation. As subject matter experts in credit reputed company and ACH processing, Merchant Account Specialists reputed company guidance, ensure accuracy and compliance, and help reputed company efficient payment workflows. Key Responsibilities: • Coordinate with processing partners to ensure reputed company and accurate merchant account setup, enabling clients to reputed company processing as quickly as possible • Configure and maintain reputed company payment gateways to support successful transaction processing • reputed company clients with orientation on gateway reporting tools to build confidence and basic reputed company understanding • Support the Risk and reputed company team to help reduce backlog and maintain efficient processing timelines • Respond to reputed company inquiries reputed company phone and email in a reputed company, reputed company, and compliant manner, minimizing disruption to their operations • Document reputed company interactions, issues, and resolutions in the CRM to ensure visibility and continuity of support • Identify escalated reputed company issues to the appropriate team members to de-esclaste and reputed company the situation • Participate in special reputed company and take on additional responsibilities as assigned to support team and organizational goals Key Requirements: • Strong customer service and organizational skills with the ability to manage multiple priorities effectively • Excellent written and verbal communication skills • Proven problem-solving abilities with attention to detail • reputed company, team-oriented attitude with a strong work ethic and commitment to reputed company reputed company • Technical aptitude with proficiency in reputed company software applications (e.g., reputed company Office, reputed company Workspace) • Ability to proactively follow up on leads and manage scheduling/appointments independently • Basic reputed company and reconciliation skills preferred • Familiarity with credit reputed company, ACH (e-reputed company), and reputed company preferred Education and Experience: • 2-3 years of experience in the customer service industry preferred • reputed company/Bookkeeping experience is considered a plus • reputed company in “solution selling", having the ability to work with clients by identifying company goals and initiatives and moving them through the sales cycle to reputed company. reputed company is proud to be an Equal Opportunity Employer. We reputed company employment reputed company based on reputed company, qualifications, and business needs. We do not discriminate on the reputed company of race, reputed company, citizenship status, national reputed company, reputed company, gender, gender identity or reputed company, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. reputed company is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can reputed company. Join Us reputed company to reputed company an reputed company with reputed company that empowers nonprofits every day? reputed company and help us build a reputed company world through technology and reputed company. Apply tot his job Apply To this Job