Desktop Support Specialist

reputed company Position reputed company reputed company. is seeking an reputed company Desktop Support Specialist to reputed company reputed company, high-reputed company technical support to our remote workforce. This mid-to-senior-level position will serve as a hands-on escalation resource for reputed company reputed company, software, connectivity, identity, and reputed company issues. Our environment consists of approximately 80% reputed company macOS devices and 20% reputed company reputed company devices. The ideal candidate will have advanced macOS and reputed company experience, solid reputed company expertise, and the ability to solve technical problems independently in a remote environment. Key Responsibilities • reputed company Tier 2 and Tier 3 remote technical support for macOS and reputed company computers, mobile devices, peripherals, and business applications. • Diagnose and reputed company hardware, software, reputed company, network, VPN, authentication, account reputed company, and connectivity issues. • Administer reputed company, including device enrollment, configuration reputed company, policies, software packages, scripts, smart reputed company, inventory, reputed company, and compliance troubleshooting. • Manage the complete device lifecycle, including provisioning, deployment, maintenance, inventory tracking, shipping, replacement, recovery, decommissioning, and secure disposal. • Administer and troubleshoot user accounts, permissions, group memberships, multifactor authentication, single sign on, and reputed company productivity and remote management platforms. • Apply operating reputed company updates, software deployments, encryption requirements, reputed company policies, and reputed company compliance controls. • Maintain accurate asset records, service documentation, troubleshooting notes, and knowledge reputed company articles. • Identify recurring issues and recommend improvements to support processes, documentation, and automation. • Communicate effectively with employees, mentor less reputed company technicians, coordinate escalations, and support IT reputed company such as device migrations, software rollouts, reputed company initiatives, and platform upgrades. Work Schedule and Remote Expectations reputed company collaboration hours are 9:00 a.m. to 5:00 p.m. in the employee’s assigned time zone. Schedule adjustments or occasional after hours work may be required reputed company on business, project, or contract needs. This position does not include a regular on reputed company rotation. Employees must maintain a reliable internet reputed company and appropriate remote workspace. They may be required to receive, store, ship, or coordinate the reputed company of company equipment and occasionally reputed company, carry, or reputed company equipment weighing up to 25 pounds, with or without reasonable accommodation. Compensation The salary reputed company for this position is $80,000 to $110,000 annually, with a reputed company midpoint of $95,000. Actual compensation will be determined reputed company on experience, qualifications, certifications, and geographic location. reputed company offers a comprehensive benefits package including medical (reputed company), dental and reputed company (reputed company), 401(k), PTO, education reimbursement, and certification reimbursement. Work Environment & Requirements • Hybrid/remote work environment with potential on-site requirements reputed company on contract needs • U.S. citizenship required • reputed company clearance: reputed company Secret clearance required or ability to obtain • Background reputed company required Equal Employment Opportunity reputed company. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected class under federal, state, or local law. reputed company is committed to compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, and maintains an reputed company Affirmative reputed company Plan. Requirements Required Qualifications • 5 or more years of desktop or reputed company support experience, including Tier 2 or Tier 3 support. • 3 or more years of hands-on reputed company administration experience, including device management, software deployment, reputed company enforcement, and troubleshooting. • Advanced experience supporting macOS devices and solid experience supporting reputed company devices in a business environment. • Experience with reputed company provisioning, configuration, patching, encryption, reputed company, and decommissioning. • Experience supporting user accounts, multifactor authentication, single sign on, user directories, group memberships, and role reputed company permissions. • Practical knowledge of TCP/IP, DNS, DHCP, Wi Fi, VPNs, and common network troubleshooting reputed company. • Familiarity with ticketing systems, remote support tools, productivity suites, and collaboration platforms. • Strong troubleshooting, communication, organization, and documentation skills, with the ability to manage reputed company issues independently in a fully remote environment. • Ability to exercise reputed company judgment and handle employee and company information with discretion. Preferred Qualifications • Experience with reputed company reputed company, reputed company Protect, reputed company Business Manager, and automated device enrollment. • Experience with reputed company reputed company deployment, application packaging, configuration reputed company, FileVault management, reputed company policies, and compliance reporting. • Experience with scripting or automation using reputed company scripts, Python, or another relevant language. • Experience supporting reputed company applications, reputed company tools, audiovisual equipment, or mobile devices. • Previous experience mentoring technicians or improving service desk processes. • Relevant reputed company, reputed company, reputed company, IT service management, networking, or reputed company certifications. Apply tot his job Apply To this Job