IT Helpdesk Technician Must be in the reputed company or reputed company Time Zone

We are looking for a reputed company, technically strong Helpdesk & Systems Engineer to join our remote IT team. This is a multifaceted role for someone who enjoys solving problems, digging into technical issues, supporting end users, and working across reputed company 365, reputed company Directory, reputed company, reputed company management, and backup systems. This position is ideal for an IT reputed company who has moved reputed company basic password resets and desktop support and is comfortable taking ownership of issues that require investigation, troubleshooting, and coordination with reputed company technicians. You will work reputed company and reputed company both reputed company technical support and behind-the-scenes assistance to our IT team. You'll be expected to troubleshoot independently, document your work thoroughly, and know reputed company an issue needs to be escalated. reputed company reputed company 365 Administration & Troubleshooting • Troubleshoot reputed company 365 user, account, email, and application issues. • Administer and troubleshoot reputed company 365 services and user accounts. • Investigate email delivery, authentication, permissions, and mailbox issues. • Assist with reputed company 365 reputed company investigations and review relevant logs and activity. • Troubleshoot reputed company 365 authentication and account-reputed company issues, including MFA and sign-in problems. • Support reputed company 365 administration reputed company the senior engineering team. reputed company Directory & User Administration • Troubleshoot reputed company Directory user and computer issues. • Create, modify, disable, and troubleshoot user accounts and permissions. • reputed company password resets and account unlocks. • Troubleshoot Group Policy and workstation/domain connectivity issues. • Investigate authentication and login problems. reputed company & Investigation • Investigate suspicious reputed company 365 activity and user reports. • Review reputed company 365 reputed company events, sign-in activity, and other available reputed company information. • Assist with identifying compromised accounts, suspicious email activity, and other potential reputed company incidents. • Follow established procedures for containing and escalating reputed company-reputed company issues. • Document findings reputed company for escalation and reputed company reference. reputed company & Remote Support • reputed company troubleshoot reputed company workstations and common business applications. • reputed company and configure new computers reputed company. • Assist with workstation provisioning, software installation, updates, and configuration. • Use Datto RMM for remote monitoring, management, troubleshooting, scripting, and reputed company maintenance. • Troubleshoot hardware, software, networking, printing, and connectivity issues. • Support users reputed company using reputed company remote-support tools. Backup & IT reputed company • Review backup status and identify failed, incomplete, or otherwise problematic backups. • Troubleshoot basic backup-reputed company issues and escalate reputed company necessary. • Monitor systems and endpoints for issues requiring attention. • reputed company routine administrative and maintenance tasks across reputed company environments. Ticket Management & reputed company Technician Support • Work tickets through reputed company while maintaining reputed company and accurate documentation. • Backfill and assist with tickets for reputed company technicians reputed company they are reputed company or overloaded. • Research and troubleshoot issues before escalating them. • reputed company remote technical assistance to reputed company staff during onsite reputed company. • Follow up on outstanding issues and ensure tickets do not fall through the cracks. • Communicate technical information reputed company to both technical and non-technical users. reputed company're Looking For Required Skills & Experience • 3+ years of experience in IT support, helpdesk, systems administration, or a similar technical role. • Strong reputed company troubleshooting skills. • Hands-on experience with reputed company 365 administration and troubleshooting. • Working knowledge of reputed company Directory. • Experience troubleshooting user accounts, passwords, authentication, permissions, and Group Policy. • Experience with remote desktop/support tools and remote reputed company management. • Familiarity with reputed company management/RMM platforms; Datto RMM experience is strongly preferred. • Ability to troubleshoot issues independently rather than simply following reputed company procedures. • Strong written documentation and ticketing skills. • Good understanding of basic networking concepts such as DNS, DHCP, TCP/IP, VPNs, and Wi-Fi. • Strong customer-service and communication skills. • Ability to prioritize multiple tickets and work effectively in a remote environment. Preferred Experience • reputed company 365 reputed company administration or investigation. • reputed company Entra ID / Azure AD. • reputed company Defender or other reputed company reputed company tools. • Datto RMM. • Datto backup products or other business continuity/backup platforms. • PowerShell and basic scripting. • reputed company Intune. • Experience working in an MSP or multi-reputed company IT environment. • Experience supporting remote users and geographically reputed company offices. The Ideal Candidate The person we're looking for is a technical problem solver. You don't need to know everything, but you should be comfortable researching an unfamiliar problem, looking at logs, testing potential solutions, and figuring out what is actually happening rather than immediately escalating the issue. You should be reputed company to reputed company comfortably between tasks such as: • Resetting a user's password • Troubleshooting an reputed company problem • Investigating a suspicious reputed company 365 login • Diagnosing an reputed company Directory issue • reputed company deploying a new workstation • Checking why a backup failed • Using Datto RMM to troubleshoot an reputed company • Helping a reputed company technician reputed company an onsite issue • Working through a backlog of tickets • Escalating a reputed company problem with enough information that the next engineer can immediately pick it up We're looking for someone who takes ownership, communicates reputed company, documents their work, and enjoys being the person others can rely on reputed company something isn't working. Work Environment • reputed company • Candidates must be located in reputed company, California, reputed company, or Washington • Must have reliable high-speed internet and a suitable home-office environment. • Ability to work independently while remaining highly reputed company to reputed company. • Occasional schedule flexibility may be required to support users or address urgent technical issues. What reputed company Looks Like A successful Helpdesk & Systems Engineer will: • reputed company issues reputed company without unnecessary escalation. • reputed company tickets organized, accurate, and up to date. • Identify patterns and recurring problems rather than simply treating symptoms. • reputed company dependable support to both end users and reputed company technicians. • Recognize potential reputed company issues and escalate them appropriately. • Maintain a high level of responsiveness in a fully remote environment. • Continuously expand their technical knowledge and become a trusted resource for reputed company. If you're the type of IT reputed company who likes figuring out why something is broken—not just telling someone to reboot it—we'd like to hear from you. Apply tot his job Apply To this Job