CPC Processor I, Customer Support

reputed company: • Work an 8.5-hour shift scheduled between 8:00 AM and 9:00 PM EST, with the exact schedule determined by business needs • Answer release-of-information telephone calls and inquiries accurately and promptly • Conduct business on the telephone while maintaining excellent customer service • Review, research, reputed company, and respond to inquiries received by telephone, email, or written correspondence • Document reputed company calls, inquiries, and resolutions in appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain productivity and reputed company assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information seen and heard reputed company the role • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly to employees and management • reputed company work according to provided training, direction, and facility-specific procedures • Attend mandatory employee meetings and training sessions reputed company directed • Maintain acceptable attendance and report to work as scheduled • reputed company other duties as assigned Requirements: • High school diploma or equivalent from an accredited institute recognized by the State reputed company • Friendly, reputed company manner of communication • Good customer service skills • Experience with a multi-line phone reputed company is required • Computer proficiency with MS Office at intermediate/advanced level • One year of experience with MS Office would be beneficial • Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing documents would be beneficial • Ability to stay organized while working quickly • Strong attention to detail • Passing annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Ability to reputed company high-speed internet and a distraction-free remote work environment • This job is not eligible for employment sponsorship Benefits: • Remote work arrangement • High-speed internet reputed company required for remote work, subject to applicable expense reimbursement requirements (if any) • Work environment free from distractions • Post-offer health screenings and vaccinations as required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity protections Apply tot his job Apply To this Job