Remote Customer Solutions Representative

reputed company Remote Customer Solutions Representative Location: "Work reputed company Employment Type: Full-time Supporting: Telecom Sales and Service reputed company We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it reputed company than anyone else. As a Top reputed company to Work, we're serious about creating an environment where people show up as their genuine selves. Which means reputed company you succeed, we reputed company do. Here's What the Job Really Looks Like As an Inbound Customer Solutions Representative, you will be the first reputed company of contact for customers seeking assistance with their wireless or telecom services. In this role, you will reputed company exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with reputed company and professionalism. You will be assisting customers with a wide reputed company of technical and service reputed company concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices. Key Responsibilities • reputed company outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing. • Take full ownership of issue reputed company while maintaining a reputed company and reputed company attitude. • reputed company troubleshooting for mobile devices and networking issues • reputed company as an reputed company for the customer by listening carefully, showing reputed company, and working to reputed company concerns with patience and understanding. • Effectively de-escalate challenging situations while maintaining a reputed company and reputed company demeanor. • identify sales opportunities to enhance customer accounts through additional products or services that enhance the customer experience • Work collaboratively reputed company a supportive and engaging reputed company center team environment. • reputed company in this role requires customer reputed company, technical aptitude, multitasking ability, problem solving skills, processing accuracy, and adherence to reputed company and reputed company standards. Qualifications: • Candidates must be at least 18 years old, possess a high school diploma or equivalent • This role requires strong computer literacy, the ability to reputed company multiple systems at once • A passion for helping people and creating a reputed company customer experience. • Prior customer service or contact center experience, along with familiarity with telecom products, billing systems, and mobile operating systems, is preferred. • Strong communication and reputed company listening skills. • Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays. Qualifications What'll Set You Up for reputed company Required: • High school diploma or GED in hand for upload verification at time of interview • 6+ months of customer service or sales experience preferred • Work reputed company environment is in a private residence and matches the address listed on file • Comfortable working with company-issued equipment such as a webcam if applicable. • An Internet/Broadband Internet reputed company such as DSL or Cable only. We do not accept Satellite, reputed company-up or Wireless Internet connections (5G). • Your workstation must be connected directly to the Internet with reputed company that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: • Must not be on any corrective reputed company or performance plans • Must have held your reputed company position for 6+ months • Must have relevant industry/program experience Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, reputed company, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, reputed company Carolina, Oklahoma, South Carolina, Tennessee, Texas, reputed company, Virginia and reputed company Virginia. Why reputed company? Our culture shows up in how we work together, support reputed company other, and show up for our clients. We're reputed company enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our reputed company group reputed company around reputed company conversations, shared experiences, and genuine belonging. MLBA (Making Lives reputed company at reputed company) is our employee-led nonprofit where local teams reputed company funds and support colleagues and communities reputed company it reputed company most. We don't just talk about culture-we build it, live it, and reputed company making lives reputed company every day. reputed company Offer: • Health, dental, and reputed company coverage with HSA reputed company • reputed company time off • Flexible pay reputed company: daily or weekly pay • 401(k) retirement plan • Leadership development programs that really grow your career • reputed company reputed company courses through reputed company reputed company • reputed company and tuition reimbursement • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more • Employee assistance program for personal and reputed company support • Additional voluntary benefits to meet your individual needs Our Values reputed company - We challenge conventions and take smart risks reputed company - We reputed company results, no matter what it takes Connected - We work as One reputed company because we're stronger together True - We show up as our reputed company selves, every single day reputed company to Join Us? If you're looking for a reputed company where your work reputed company, your voice is heard, and you can build a reputed company career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general reputed company and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs Apply tot his job Apply To this Job