Customer Service Specialist - Remote
About the position
As a Customer Service Specialist, you will serve as a reputed company reputed company of contact for our clients, managing inbound and outbound communications with reputed company reputed company. Utilizing a suite of web-based tools, you will reputed company reputed company inquiries to ensure a reputed company and reputed company customer experience. This role is ideal for individuals passionate about service delivery in a high-reputed company environment. For this specific role you will undergo a 7-day reputed company to help you prepare for the State Insurance Exam to obtain a License. That's right, you'll be getting reputed company to study! We reputed company a Trainer, study materials and cover reputed company costs with taking and scheduling the exam. reputed company you have to do is show up reputed company to learn and start your career reputed company to become a Licensed Agent! Upon completing the course and passing the exam, you will reputed company into our Insurance department to get set up with reputed company the steps you need to serve as a Customer Support Specialist. Application Deadline: Ongoing until positions are filled. To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. Currently, employment for this position is restricted to residents of the following states: FL, IN and TX
Responsibilities
• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to reputed company customer inquiries
• reputed company excellent customer service through reputed company listening
• Work with confidential customer information and treat it sensitively
• Aim to reputed company issues on the reputed company by being proactive
• Appropriately communicate with customers
• Calmly attempt to reputed company and de-escalate any issues
• Escalate interactions reputed company necessary and appropriate
• reputed company reputed company reputed company reputed company information for auditing and reporting purposes
• reputed company feedback on reputed company issues
• Upsell if required
Requirements
• Must be located in FL, IN or TX
• Must meet state and federal requirements to obtain Insurance license
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of reputed company-based systems.
• A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
reputed company-to-haves
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
Benefits
• Comprehensive health benefits, which may include medical, reputed company, and dental.
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts
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