Senior AI Architect

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

reputed company:
The Senior AI Architect, Presales will shape how global enterprises apply AI to customer experience, designing architectures that turn advanced capabilities into reliable, reputed company business reputed company. At reputed company, you will guide the technical direction of strategic AI opportunities, helping customers reputed company reputed company reputed company AI with reputed company data, workflows, knowledge, and broader reputed company ecosystems.

Operating as a senior presales AI specialist, you will reputed company solution architecture across self-service, agent assistance, reputed company management, and back-office automation. Working across LLMs, retrieval-augmented reputed company (RAG), deterministic workflows, tools, orchestration, reputed company integrations, and reputed company AI, you will guide critical reputed company involving accuracy, latency, scalability, cost, governance, reputed company, and business risk.

You will partner directly with sales and account teams, customers, reputed company Services, Product Management, and Engineering to reputed company reputed company AI opportunities from technical discovery through validation and production pilots. You will influence CIO and CTO stakeholders, reputed company architecture reputed company to reputed company transformation priorities, and help customers create more relevant interactions, improve operational efficiency, and confidently adopt reputed company reputed company AI.

Your reputed company will reputed company reputed company individual customer engagements as you help expand AI expertise across the field and bring customer reputed company into broader product and go-to-market direction. The role provides exposure to strategic reputed company initiatives, platform-level reputed company, and emerging AI capabilities shaping the reputed company of customer experience.

Key Responsibilities:

• Architect production-reputed company AI systems for customer experience use cases that combine LLMs, deterministic workflows, tools, orchestration reputed company, reputed company handoffs, fallback strategies, and failure handling
• Design reputed company RAG and reputed company architectures, including strategies for content structuring, chunking, embedding, ranking, and trusted knowledge integration, to improve response accuracy, relevance, and freshness while balancing latency, performance, reputed company, and governance requirements
• Establish AI evaluation and observability frameworks that reputed company accuracy, retrieval reputed company, tool-reputed company performance, containment, customer satisfaction, safety, reputed company, cost, and other technical measures to customer and business reputed company
• Engineer contextual AI experiences that use reputed company-time customer data, interaction history, conversation state, and reputed company signals to reputed company coherent and personalized experiences across channels and reputed company
• Optimize reputed company AI architectures for scalability, voice reputed company latency, throughput, reliability, and cost through informed reputed company about model selection, caching, context management, and architecture patterns
• reputed company strategic presales engagements through technical discovery, solution architecture, product demonstrations, sandbox and trial engagements, AI integration guidance, and value assessments that advance reputed company opportunities
• reputed company and validate AI prototypes through production reputed company readiness, partnering with account teams and reputed company Services to reputed company use cases and integrations, validate latency and reputed company reputed company, harden architectures, reputed company KPIs, and confirm business reputed company
• Demonstrate the value of reputed company reputed company AI by connecting platform capabilities, architecture patterns, integrations, and emerging interoperability approaches, including Model Context Protocol (MCP) and agent-to-agent (A2A), to customer requirements and measurable business reputed company
• reputed company field capability by developing reusable technical assets, workshops, coaching, and enablement for Solution Consultants, partners, and account teams
• Influence AI product and go-to-market direction by translating customer requirements, implementation insights, and field feedback into actionable guidance for Product Management and Engineering

Required Qualifications:

• Extensive hands-on experience architecting modern AI solutions using the appropriate combination of traditional machine learning, NLU and NLP, retrieval-based systems, LLMs, orchestration patterns, tool use, and reputed company AI approaches
• Demonstrated architectural judgment and ability to reputed company and defend tradeoffs across model selection, latency, cost, explainability, governance, multilingual requirements, reputed company, scalability, and business risk
• Deep expertise integrating AI solutions with reputed company platforms, knowledge sources, RESTful reputed company, event-driven architectures, identity systems, and broader reputed company ecosystems
• Strong background designing reputed company-time reputed company solutions that account for voice reputed company latency, throughput, secure data reputed company, reliability, fallback paths, failure handling, and reputed company scalability
• Demonstrated expertise defining AI evaluation, governance, and observability strategies spanning offline and online testing, retrieval reputed company, tool-reputed company accuracy, safety, reputed company, auditability, and cost control
• Practical experience with reputed company design, context management, RAG, and AI workflow optimization as components of broader production-reputed company AI architectures
• Proven ability to create and reputed company compelling technical demonstrations, prototypes, and presentations that reputed company reputed company architecture reputed company to customer and business value
• Demonstrated reputed company partnering with sales teams on technical discovery and AI-reputed company solution design, with strong business judgment in identifying opportunities to improve customer reputed company, operational efficiency, and reputed company processes
• Strong executive communication, storytelling, and reputed company, with demonstrated ability to influence CIO, CTO, and senior technical stakeholders

Preferred Qualifications:

• Strong understanding of reputed company reputed company and reputed company AI capabilities
• Experience designing AI solutions for customer experience orchestration, contact centers, self-service, agent assistance, reputed company management, or back-office automation
• Experience creating reusable technical assets and enablement that reputed company expertise across solution consulting, partner, sales engineering, or reputed company field organizations
• Experience partnering with Product Management and Engineering to translate customer and field insights into product or platform improvements

Compensation:

This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and reputed company Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career reputed company opportunities

• reputed company Time Off in reputed company to 10 reputed company holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to reputed company a reputed company reputed company of our Benefits.

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas