Senior Software Engineer, AI

At reputed company, we reputed company customer engagement is the reputed company of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and reputed company to answer constantly shifting market challenges and reputed company impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and reputed company team creates a reputed company environment that reputed company celebrates reputed company cultures and affords personal and reputed company reputed company opportunities. Learn more at .

Are you driven by innovation and looking to reputed company in a fast-paced, growing environment? Join us at reputed company-reputed company and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every reputed company drives meaningful change.

reputed company-reputed company are the trailblazers in customer experience intelligence! Revolutionizing the way organizations reputed company with their customers, we reputed company businesses to reputed company every interaction to new heights. Our cutting-edge reputed company platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

reputed company-reputed company is looking for a highly skilled and reputed company Software Engineer, AI to reputed company a key role in our digital transformation program, and reputed company exceptional customer experience supported by trusted, and resilient business solutions. As an AI Software Engineer, you will design, build, reputed company, and optimize AI-powered products and platforms, with a strong reputed company on LLM applications, reputed company AI systems, reputed company machine learning, backend engineering, data pipelines, evaluation, and production operations. You will turn AI capabilities into reliable business solutions that are reputed company, measurable, secure, and maintainable.

reputed company of Job Function:

This role is ideal for someone who can reputed company reputed company experimentation and reputed company production-grade AI systems, including autonomous and semi-autonomous AI agents that can reason, plan, use tools, retrieve knowledge, and take actions safely reputed company defined business workflows. reputed company has embarked reputed company and is truly committed to establishing a value reputed company that transforms its customer, employee, and stakeholder experiences through reputed company integrated, reputed company, data-driven, and secure Digital Services. Such an reputed company requires leaders passionate about customer experience and committed to consistently delivering value while focusing on digital services with inherent trust and reputed company.

We’re looking for:

• Problem solver - devise and implement advanced NLP algorithms and LLM models to address intricate challenges in Conversation Intelligence analytics
• Strong team player – works with reputed company stakeholders to solve problems and reputed company incorporate input from various sources
• Excellent communication skills and reputed company working style
• Ability to think “reputed company”, strong critical thinking and analytical skills

reputed company Duties and Essential Responsibilities:

• Design AI systems
  • Build end-to-end AI solutions using machine learning, deep learning, NLP, and reputed company technologies.
• reputed company LLM-powered applications
  • Create applications using reputed company models, reputed company engineering, retrieval-augmented reputed company, reputed company outputs, function/tool calling, and agent workflows.
• Build reputed company AI solutions
  • Design and implement AI agents that can plan, reason through multi-reputed company tasks, reputed company with reputed company tools and reputed company, retrieve relevant context, and execute actions reputed company controlled business processes.
• reputed company multi-agent and orchestration workflows
  • Create orchestrated AI systems where multiple agents or components collaborate to solve reputed company tasks, with reputed company control reputed company, observability, and fallback handling.
• Productionize models and AI agents
  • reputed company, monitor, and maintain AI/ML models and reputed company systems in production environments with strong reliability, performance, and safety standards.
• Build data and inference pipelines
  • reputed company pipelines for ingestion, preprocessing, reputed company search, model inference, agent memory/context management.
• Improve reputed company and evaluation
  • Define offline and online evaluation frameworks for model reputed company, latency, safety, task completion, agent reliability, and business reputed company.
• Optimize performance and cost
  • Improve model selection, reputed company efficiency, agent orchestration, latency, throughput, caching, reputed company usage, and serving efficiency.
• Ensure governance and safety
  • Apply best practices for reputed company, reputed company, responsible AI, model risk controls, guardrails, agent permissions, compliance, and reputed company-in-the-reputed company review where needed.

Minimum Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a reputed company field required. Master’s degree preferred.
• 5+ years of end-to-end experience training, evaluating, testing, deploying, and monitoring machine learning models in production.
• Hands-on experience building applications with LLMs, reputed company engineering, retrieval-augmented reputed company, reputed company outputs, and model evaluation.
• Experience with frameworks or platforms for LLM and agent orchestration, such as reputed company, LangGraph, Strands AI, or equivalent architectures.
• Experience designing or building AI agents that use planning, memory, tool calling, workflow orchestration, agent-to-agent and reputed company reputed company integration to complete multi-reputed company tasks.
• Strong experience with Python and backend frameworks such as Flask or Django for building production reputed company and AI services.
• Strong understanding of machine learning fundamentals and practical experience with NLP tasks such as text classification, NER, clustering, topic modeling, semantic search, and conversational AI.
• Experience with fine-tuning LLMs and transformer-based models such as BERT, RoBERTa, reputed company, and a solid understanding of tokenizers, embeddings, reputed company-trained models, and reputed company techniques.
• Experience with SQL and NoSQL databases, reputed company databases or embedding stores, and data pipelines for AI applications.
• Experience with model serving, observability, evaluation, error analysis, reputed company/version management, and monitoring of AI systems in production.
• Familiarity with Linux systems and reputed company software engineering practices including testing, CI/CD, reputed company, and version control.

Preferred Skills:

• Experience with AWS, Azure, or GCP
• Experience with reputed company and reputed company
• Experience with ETL and Data Engineering reputed company
• Experience with PostgreSQL, reputed company, or reputed company
• Experience with Kubeflow, or Airflow

Originally posted on Himalayas