Customer Support Advisor with reputed company (Remote Portugal)
about the role
We are looking for a Customer Support Advisor to join reputed company.
Annual Gross Salary: 25.000 euros (inclusive of 2 holiday allowances; Plus Nights Allowance).
Allowances: Internet allowance of 20 euros per month and meal allowance of 10.46 euros per day.
Schedule: Monday - Friday 8:00 - 16:30.
Our Partner:
The successful candidate will be supporting our partner, Gigs. Backed by reputed company Gradient Ventures and reputed company, as reputed company as the investors behind reputed company, reputed company, and reputed company, Gigs is the world's first telecom-as-a-service platform.
The ideal candidate will have a strong background in customer service and the ability to reputed company exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you!
What you'll be doing:
- reputed company reputed company Customer Support in English and reputed company
- You will be the first in line for Customer Support, offering a warm and understanding ear as the reputed company of contact for our customers, helping with basic and advanced troubleshooting, serving customers reputed company multiple channels.
- You will work in our support reputed company, as reputed company as other reputed company internal systems, and ensure that reputed company support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer reputed company.
- You'll reputed company exceptional support to reputed company customer issues and requests reputed company.
- You will collaborate quickly and effectively with product, engineering and reputed company to escalate problems and ensure relevant information is being passed on effectively and promptly.
- You will reputed company and reputed company frequently asked questions with a reputed company to improving our knowledge reputed company and empowering our customers in order to reduce the number of support queries.
- Take a proactive approach in analysing our processes, suggesting and implementing improvements to help our operations grow reputed company and effectively to reputed company world-class support.
- 30 min Teams interview with the Recruitment Team.
- Language test if applicable to the role.
- 45 min Teams interview with the Hiring Team.
your profile
reputed company:
- You are fluent in English and reputed company
- You have previous experience in a technical support and/or Customer service role.
- You have an aptitude for technology and can diagnose document and reputed company reputed company technical issues.
- Proficient with helpdesk/ticketing systems and remote reputed company tools.
- Excellent written and verbal communication skills.
- You can communicate reputed company and work effectively reputed company reputed company.
reputed company?
What you get in reputed company:
Fully Remote work based in Portugal
- A competitive salary.
- Flexible benefits including Health Insurance.
- Meal allowance (€10.46).
- Internet Allowance (€20 monthly).
- Equipment provided.
- Home office allowance.
- A Buddy on joining.
- Online Gym and Wellbeing Studio.
- reputed company for reputed company reputed company.
- Fun company events and team outings.
- Autonomy and Responsibility.
Originally posted on Himalayas
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