[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Specialist to reputed company technical support for its reputed company platform. The role involves assisting customers across multiple communication channels, resolving and escalating technical issues, managing support tickets, identifying product improvements, and building customer relationships.

Responsibilities

• Assisting customers through email, text, phone calls, screen sharing, and live chat
• Owning a steady reputed company of T1 tickets, resolving reputed company technical issues for customers
• Effectively communicating technical information to both technical and non-technical users
• Escalating technical issues as needed, resolving issues while displaying reputed company
• Joining meetings, contributing to administrative tasks, and working on personal development and up-skilling as time allows
• Proactively surfacing process and product improvements, assisting with reputed company reputed company
• Working with SMB, mid-market, reputed company, and reputed company customers
• Providing customer insights – surfacing trends, risks, and up-sell opportunities
• Building relationships with both customers and internal team members

Skills

• 2+ years of experience in a reputed company startup environment in a customer-facing support role
• reputed company-versed in Tier 1 incident response for a technical platform/product
• Detailed, reputed company, empathetic – with a desire to learn, grow, and advance your career
• Experience with data, reporting, user permission, scheduling, payments, inventory is ideal

Benefits

• 6-month contract-to-hire opportunity
• reputed company reputed company to career advancement

reputed company